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Herb Chambers Honda of Burlington

Burlington, MA

4.9
3,054 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 3,054 reviews

June 11, 2016

Renew lease This is a great dealership. Patrick is the best!! I will probably come here for the rest of my life. TJ was very helpful and considerate. More

by Lynnxmichelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Moitinho
Jun 13, 2016 -

Herb Chambers Honda of Burlington responded

What an outstanding review to read! It is great to know that Patrick, TJ, June and Gustavo have been able to assist you. Our primary concern is delivering flawless customer service and I’m happy to know that they provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Gerry Salois, General Manager

June 10, 2016

2 cars and almost 400,000 miles - great service department . I've been coming here for 10 years. I live over an hour away but coming back because of the quality of the people and the service. Thanks Dan More

by DannyO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for this terrific review and for your continued business. I'm so glad June and our service crew have been able to assist you with your Honda service needs over the past 10 years. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Kind Regards, Gerry Salois, General Manager

June 08, 2016

Super Service The service provided by Chris Glen and the Service Department continue to be superb. Chris has helped me over the years with excellent service--very More

by gkachen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Sergio, Chris and our service department. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

June 08, 2016

Easy and very friendly service I found the whole experience from beginning to end very easy and a very pleasant experience. The salesman (Robert Kinneen) answered all of my question More

by Jeff Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Kinneen
Jun 09, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Jeff! It’s a pleasure to read that Robert was able to assist you and accommodate your needs. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

June 05, 2016

4 tires and an oil cgange I went into the dealer in a Saturday which I never do thinking it is the busiest day since most people are off for the day. I was in and out in 2hour More

by Kelly494
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Silva
Jun 06, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Kelly, so much for your feedback on your recent experience with John. We take pride in providing exceptional customer service and I'm so happy our team was able to do exactly that. Thank you for your comments and don't forget the ice cream is back! Best, Gerry Salois, General Manager

June 04, 2016

Greg sahagian Sergio was excellent. It's my 2nd car with him. He makes it very easy over the phone and in person I have recommended him to friends More

by Gaage31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid Saissi
Jun 06, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for your feedback on your recent experience with Sergio and Khalid. We take pride in providing exceptional customer service and I'm so happy our team was able to do exactly that. Thank you for your comments and enjoy your new Honda! Best, Gerry Salois, General Manager

June 04, 2016

Service Good service department, John is very friendly and helpful Amjad is very nice friendly and knowledgeable. The pilot cabin is loud and my windshiel More

by Pilot2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amjad Aslam
Jun 06, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for your feedback on your recent experience with Amjad and John. I'm sorry to read about the issues you've had with your Pilot. I'll speak with my team to see if this is a reoccurring issue with other Pilot owners as well. We will pass along this feedback to the manufacturer. Thank you for your feedback and continued business. Best, Gerry Salois, General Manager

June 01, 2016

Outstanding service! As usual, I received outstanding, highly courteous service, as prompt as possible and with very knowledgeable staff. I am 110% satisfied with Service More

by laura goldin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Laura, for taking the time to share your encouraging words and kind recommendation of Patrick. I’m so pleased to know that Patrick proudly represented this dealership and provided you with such great service. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Gerry Salois, General Manager

May 27, 2016

Service As always pleasant staff and efficient mechanics. Thank you to John and Chris Glen in the service department. It is always a pleasure. The End More

by Lch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Glen
May 31, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for sharing this with us! We're so glad that you had such enjoyable visit. We appreciate your comments about John and Chris and that five star rating. Thank you again and we look forward to seeing you in the future. Best, Gerry Salois, General Manager

May 26, 2016

Service center rocks! Thank you for making my trip to the dealership pleasant. Chris's professionalism and expertise made the experience worthwhile and efficient. Thanks fo More

by Joanne Holton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Glen
May 26, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Joanne, for taking the time to share your experience with Chris. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

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