Herb Chambers Honda of Burlington

Thanks to the personal attention of my sales agent, Miguel Coelho I am very pleased with Herb Chambers Honda and the car I drove off their lot with. Miguel was so accomodating.I never felt pressured or Miguel Coelho I am very pleased with Herb Chambers Honda and the car I drove off their lot with. Miguel was so accomodating.I never felt pressured or rushed even on a very busy weekend. He patiently answered every question I had with tact and professionalism. He anticipated my needs and offered recomendations and useful suggestions. He seemed to know exactly what I was looking for and efficiently and pleasantly put together a whole package that was a perfect fit for me. I would not hesitate to recommend a family member, a friend or anyone in need a new car to make Herb Chambers Honda and especially Miguel be their first and last stop. Greg Perrotti handled the financial end of my transaction. In what would normally be the stressful and unpleasant part of car buying, Greg kept the atmosphere light hearted, yet informative and professional. With his expertise, easy manner and attention to detail, Greg clearly explained my options and answered my questions and finalized all the paperwork. He made it seem an effortless and pleasant purchase experience. Both these gentleman deserve kudos for the terrific job they did! More

Baaaaaaaaaaaaad. I left a complaint on the Better Business Bureau - I went in wanting a Honda Accord, silver color, and the salesman makes me test drive a navy blue Honda Civic. After I'm done, the f Business Bureau - I went in wanting a Honda Accord, silver color, and the salesman makes me test drive a navy blue Honda Civic. After I'm done, the final asking price is around $20K, with monthly payments of $380, and he states "we made you a great deal." A great deal? My current payments are $296, that's NOT a deal. High pressure sales with "this deal needs to be made before 9PM today." I said, "Oh, really, why... is the dealership moving out of the country? I'm shopping around, so thanks for lying, but a deal doesn't need to be made before the close of a business day." And the sales manager, Senee O'Connell, nice try - he says "your car depreciates in value every day it's on the road." Nice try! It depreciates in value each year a newer model of the car comes out. I hate when male leasing consultants try to think they can pull the wool over the eyes of females, because yes, we are more vulnerable when we shop for cars versus men. I wrote a letter to Herbert Chambers, so let's see if he takes it seriously when his employees are acting like this. More

I went in to purchase a car with a trade-in. After being unable to agree to a price, they asked if I would purchase right now for a specific price. When I agreed, the sales manager comes over and tells me unable to agree to a price, they asked if I would purchase right now for a specific price. When I agreed, the sales manager comes over and tells me that I look like a reasonable person. He says that cannot sell it to me at that price as he will not take a loss. I walked out. After a week I increased my offer which was still not acceptable to them. I said that is fine as I was willing to wait it out. After 2 weeks, Miguel calls me and verbally agrees to the price after trade-in over the phone and agrees to meet me at the dealership at a specified date and time. When I show up, Miguel is missing. His sales manager did not honor the price agreed to by his sales person. I walked out again. You can get way better deals at places other than Herb Chambers of Burlington if you do your homework. I would NOT recommend this dealer. More

I was turned off with the sleezy sales tactics. Went with an appointment, the person didn't meet me, delegated me to another lady. Was shown color options on honda.com site instead of a real car. Their reaso an appointment, the person didn't meet me, delegated me to another lady. Was shown color options on honda.com site instead of a real car. Their reason: their inventory lot is in charlestown. OK. TheTradeInHole : the trade in was upraised as 900$. As I wanted to go home & consider my options, here comes the WhatWouldItTakeYouToBuyToday pitch. I quote "If I knock off 2000$ off the final price, would you buy today?" Now you figure how, how much is the new car & how much is the used car worth. That was it for me. More

I bring my 2001 Honda Accord to have regular oil change in this dealer for several years. The last one is about one month ago. Not too long after the oil change, my oil light starts to turn on on a long in this dealer for several years. The last one is about one month ago. Not too long after the oil change, my oil light starts to turn on on a long road trip. I had a inspection at a local autoshop. It turns out the oil stick had no sign of oil and there are blobs of glue around the oil drain plug. I got back to this dealer' service department and their explaination was that in the last oil change, the thread was damaged, so they just covered it with glue and hoping to fix this on my next visit. They don't even mention this in their service report or letting me know I should find time to replace this soon. What kind of service workmanship is this? I don't expect this from a dealer service department. They even want to charge me over $700 for replacing the oil pan. My advice to others: Think twice to go there for service! More

This was my second experience with Herb Chambers, but my first with Herb Chambers Honda of Burlington. I did most of my offer and quote work via e-mail and over the phone. I was looking for a specific vehic first with Herb Chambers Honda of Burlington. I did most of my offer and quote work via e-mail and over the phone. I was looking for a specific vehicle of a specific color and this dealer was the only one in the area with that had one in stock. I was not interested in a dealer swap, which was offered by many other dealers. I spoke with Lindsay over the phone. I told her the specifics of what I was looking for and she searched her inventory. I was pleased to hear she had one in stock. I sent her e-mail quotes from other dealerships and she came back with a quote of about 500 dollars higher. We eventually negotiated the price down $200.00 and I drove to the dealership to make the deposit. When I arrived to the dealership I asked for Lindsay. She greeted me in the showroom and thanked me for my business. She was courteous, professional and very friendly. She explained that Sergio would help me and close the deal. Sergio, like Lindsay, was helpful, professional and pleasurable to work with. He was clear, concise and accurate with all of the information that he gave me. I did not feel pressured or given any erroneous information. Nor do I feel I was the victim of the bait and switch tactics that plague many car dealerships. The price given on the phone was the price I paid...excluding the obvious title, tax and registration fees which were to be expected. Once finished in the showroom, I was brought into the finance office and sat with Greg P. (there are two Greg’s that work in finance at this dealership). Greg's service paralleled that of Lindsay and Sergio. He was attentive and listened to what I wanted and expected. I was originally approved for a finance rate higher than I was willing to sign for. I expressed my concern and told him it was unacceptable. I told him the rate that I would accept, and by the next morning (I arrived late Friday night) I was approved. We discussed the other back-office products (extended warranty, tire insurance etc.) I purchased Venture Shield (which I intended to before arriving at the dealership) and told him I was not interested in anything else. He was very receptive and was more informative than an aggressive finance office salesman. The car was at Herb Chambers port in Charlestown. Sergio left immediately after our dealings to go pick up the vehicle and take it to the dealership, though I left prior to him returning. I came in the very next day (Friday) to give my agreed upon down payment. I was greeted with the same friendly manner by both Sergio and Greg, who both remembered my name. I did not see Lindsay, though I believe she works in the offices on the second floor of the dealership. Sergio brought my car to the front of the dealership so that I could see it before leaving. I have a demanding schedule and sent Lindsay an e-mail on the following Monday to ask when the car would be ready for pick-up. I received a reply within 5 minutes which read that Venture Shield was already installed and that Sergio was on his way back to the dealership with the title in hand. She gave me Sergio's cell-phone number (at his request) and I called him to inquire when the vehicle would be ready. To my surprise, he said tonight. I am going to pick up the vehicle this evening and could not be happier with the service that I received from Herb Chambers Honda in Burlington. Call and ask for Lindsay…or walk into the dealership and ask for Sergio. More

I purchased a Civic here nearly a year ago and my husbands car broke down last week so we were in the market for another vehicle. We decided to go back to Herb Chambers since we had such a great expe husbands car broke down last week so we were in the market for another vehicle. We decided to go back to Herb Chambers since we had such a great experience last time. My husband picked out a new Accord and loves it! Once again we had a great experience and we continue to recommend them to our friends and family. Thank you Herb Chambers, job well done! More

Never go here. They will rip you off. The regulator knob for my a/c wasn't working at 1 & 2 but working at 3 & 4. They said they will have to replace the motor and the resistor for 800$. Since I know about for my a/c wasn't working at 1 & 2 but working at 3 & 4. They said they will have to replace the motor and the resistor for 800$. Since I know about this I asked them why the motor it works at 3 &4 . He went to 'enquire' and came back saying we will only replace the resistor for 100 bucks. These people are total rip off. I wonder if Herb paid off the JD Powers guys to get that reward. Be smart never go to a Herb dealer. More

I had a great experience at Herb Chambers Honda. I brought my daughter shopping for her first car. The salesman was very patient and answered my questions and made sure our time was well spent. My dau brought my daughter shopping for her first car. The salesman was very patient and answered my questions and made sure our time was well spent. My daughter is very happy in her new civic and I thank the whole dealer staff for making our purchase easy. More

After numerous emails with a representative I arrived for an appointment. I expected a sales person to be familiar with my needs (isn't that why I emailed them?)but ended up starting all over. After several an appointment. I expected a sales person to be familiar with my needs (isn't that why I emailed them?)but ended up starting all over. After several minutes I directly asked how much was the car I wanted & was given a verbal price. He then left to get an estimate for my trade in and returned with a totally different figure-highter than what I was just quoted. He denied making the earlier quote (I had a witness)& refused to budge. I chose to walk out & the salesperson followed me asking "you mean you would walk out when we are only $200 apart?" I replied "yes, when you will not honor your origional quote". Voices on both sides became very vocal. I emailed my original contact and asked to be removed from their computer files. I have not heard from anyone following up on this incident. Very poor salesmanship, very poor customer service. More