Herb Chambers Hyundai of Auburn

Surprise -Surprise! After 35 years of BMW, Audi, Benz and Porsche ownership, I surprised myself by walking into a Hyundai dealership to order a new loaded Genesis. Not on After 35 years of BMW, Audi, Benz and Porsche ownership, I surprised myself by walking into a Hyundai dealership to order a new loaded Genesis. Not only was I greeted in a professional and friendly manner but after only a couple of days of ownership of this new vehicle I wonder what I was thinking spending $100K+ for new cars. The Genesis is a marvel for half the cost. Will update this review after I put some miles on. More

Very professional and considerate Hi, My experience buying a new car from Jeff Allen was very pleasant. Jeff was very considerate of my time and he answered all my questions in a clea Hi, My experience buying a new car from Jeff Allen was very pleasant. Jeff was very considerate of my time and he answered all my questions in a clear and concise manner. He was helpful and I'm happy with my new vehicle! Also, Matthew of Auburn was able to secure a very competitive auto loan rate for us. Overall excellent experience! More

Great time buying a car from Jeff Allen at Herb Chambers Jeff was awesome to work with. He was very friendly and professional. Price negotiation went well, with no funny business. He listened to what I wa Jeff was awesome to work with. He was very friendly and professional. Price negotiation went well, with no funny business. He listened to what I wanted and showed me exactly what I was looking for. I would definitely recommend him for buying a new car More

My experience was very positive Our salesman David caraballo was very accommodating and took the time to explain everything, he was very knowledgeable and we felt very comfortable as Our salesman David caraballo was very accommodating and took the time to explain everything, he was very knowledgeable and we felt very comfortable asking questions More

Excellent service! I knew exactly what car I wanted and they made the whole buying process so easy and so pleasant. Paul was very professional and courteous. Although I I knew exactly what car I wanted and they made the whole buying process so easy and so pleasant. Paul was very professional and courteous. Although I have other Hyundai dealership closer to my home, I will be coming here to service my car. I was so impressed with the whole experience and people who are working there. Everybody is so nice and helpful. More

Thank you for a fun and easy purchase! I thoroughly enjoyed my visit with this dealership yesterday! My sister and I were greeted by the receptionist and the managers the minute we walked i I thoroughly enjoyed my visit with this dealership yesterday! My sister and I were greeted by the receptionist and the managers the minute we walked in. When I checked in with the receptionist for the special deal they gave me in the mail, I messed up on the amount I had left on my car I was trading in. Instead of making me feel stupid, we had an inside joke going on throughout the visit. They have a great sense of humor. I worked with David who was very professional and friendly. He didn't put me in a car I didn't like or couldn't afford. He paid attention to my needs and got me into a gray 2016 sonata and I LOVE it! He is approachable and easy to talk to who will answer any question you have with a great amount of patience. He doesn't stop working hard for you until everything is complete. He even showed me around the dealership of where to go when I need service and what to expect. Thank you to Matt who helped out with getting to the payments that I could afford. Thank you to Anthony for an easy ending to it all. He didn't pressure me to sign up for all these extra deals for the car. He let me choose, sign and shook my hand to congratulate me. I will definitely come back and tell everyone who is looking for a new car to come to you guys! Thank you everyone for an awesome, fun, and pressure free visit and thank you for letting me hit the gong! More

Would recommend Entire staff was very professional and would consider the dealership for my next purchase. I live too far away to use the service department, but wou Entire staff was very professional and would consider the dealership for my next purchase. I live too far away to use the service department, but would it as well if it was convenient. More

ONCE AGAIN.. Once again...another above and beyond service visit...twice in the last week...oil change and tire rotation. Trivial you say...a simple service call? Once again...another above and beyond service visit...twice in the last week...oil change and tire rotation. Trivial you say...a simple service call? It's never just simple. They treat your car and myself like family. Service Advisor Nichole and Tech Chris (once again) always took their time not only to explain everything but to also show you what was done. Every time a complete physical is preformed to make sure all's well. Never misled or up sells. I really look forward to the visit's. GM Deven and Sales Mgr. Matt always take the time to make you feel at home and YES...they do remember you! Herb's got a winning combination here. Oh yeah....they even wash and vac every visit. Nice. More

Thank you, David Anglin! David was so helpful in helping me identify the right vehicle for my needs. He was patient and asked the right questions to ensure that I would take David was so helpful in helping me identify the right vehicle for my needs. He was patient and asked the right questions to ensure that I would take delivery of a model that was equipped just the way I wanted. He was very courteous and professional and is an asset to the company! It was truly a pleasure meeting many of the staff members in all the departments. Everyone was smiling and pleasant and helpful. Good job, Herb, for ensuring that your staff is given the tools they need for your success as well as theirs. Very hard to come by nowadays! More

Was screwed on a warranty Was informed by a service employee that warranty would not be covered for a repair so was forced to have work done else where since my car would not r Was informed by a service employee that warranty would not be covered for a repair so was forced to have work done else where since my car would not run which cost $470. The starter needed to be replaced. Days later received a call from service manager informing me that work would be covered but I had the to the work done immediately. Will not reimburse unless work is done by a Hyundai dealer which was not communicated to me. Worst customer service ever. Very unhappy customer. They have lost a customer forever. Will not go back. More