Herb Chambers Hyundai of Auburn

Truly a blessing to have found you! We arrived at the Herb Chambers Hyundai dealership by fate. Our family was on its way back from a vacation when our 2003 Santa Fe had a catastrophic m We arrived at the Herb Chambers Hyundai dealership by fate. Our family was on its way back from a vacation when our 2003 Santa Fe had a catastrophic mechanical failure on the Mass Turnpike. While we were extremely lucky that no harm came to us or anyone else on the road, it was clear that the vehicle was seriously damaged and undrivable. We had no choice but to have the vehicle towed. As luck would have it, the Herb Chambers Hyundai dealership was a short drive off the Auburn exit, of which we were within a quarter mile of. This would turn out to be the biggest stroke of luck and an absolute blessing for us. The Santa Fe arrived at the dealership 5 minutes before they closed for the day! As I was making final arrangements with the tow truck driver, my family was brought into the dealership's waiting room where they were made comfortable while my wife explained what had happened to us. The staff's outward friendliness and concern was very comforting since the bad situation was getting worse as we realized that we would not be going home but spending the night in Auburn, Mass. This was made more difficult to take since this whole ordeal happened on a Saturday evening. The dealerships service department was closed on Sunday. We were truly stuck. I must give huge thanks to Matt Vuelta - one of the dealership's Sales Managers. Even though he had a previous engagement since, at this point, the dealership was closed, Matt took it upon himself to continue to watch over my family as I was trying to pull some of our belongings out of the car for an overnight hotel stay. We then piled into Matt's car and went to the hotel. However, he didn't just leave and drive off. He stayed with us while I attempted to get a room for the night. The bad news piled up some more when I found out that every hotel in Auburn was booked and the closest available room was in Marlborough. Not wanting to leave us stranded, Matt took us back to the dealership where he first provided us with a loaner even though the Service Department was closed. He then got on his computer and found us a room in Marlborough. Matt assured me that the Service Department would be aware of our Santa Fe and he'd try and get it pushed in first thing Monday. Thanks, Matt. I'll never forget your kindness. First thing Monday, I got a call from Bill Peters, Service Manger for the dealership, who explained exactly what had happened to the Santa Fe and that the repair could very well be something covered by a factory recall. However, he wouldn't know for sure until he checked with Hyundai. It was very hard waiting for Bill to call back. I was praying the damage was indeed something covered by a recall, but if not, how much would the repair be? We certainly hadn't budgeted for this kind of disaster, so between getting things going with our insurance company, and the possibility of having to abandon the car, I was fearing the worst. The "worst" did creep up when Bill called me back later in the afternoon and told me everything that was going on, Sadly, Hyundai wasn't going to cover the repair! But that feeling of total hopelessness vanished when Bill said the dealership was going to cover the cost of the repair since we had been through enough and he just wanted to get the vehicle fixed and for us to get back home safely - which was still 430 miles away! I was speechless. I had never before experienced this type of concern, outward friendliness and goodwill. I was completely without words. So even though we had to wait it out for a few days since the repairs were quite extensive, the Herb Chambers Hyundai team was simply wonderful. Words will never express my sincerest gratitude to Matt, Bill, and the repair technician who spent hours repairing the vehicle and got us back on the road. The service was impeccable. The vehicle seems like new again! We arrived home safely and owe a huge debt of gratitude to Herb Chamber Hyundai. Finding the dealership was truly a miracle. More

Tammi..........What an amazing asset to your service department, and dealership!!!!!!!... To begin, we had an electrical issue with my 2007 Hyundai Sonata. Our vehicle was brought to Sam's club for wh department, and dealership!!!!!!!... To begin, we had an electrical issue with my 2007 Hyundai Sonata. Our vehicle was brought to Sam's club for what should have been a routine installation of a new battery. It was proven that the mechanic there had reversed the battery, which lead to a massive electric system failure. (Module, fuses and electrical damage was done to the vehicle. Tammi handled the insurance company CMI, and they were responsible and in turn paid for the claim. Fast forward 3 months ahead, and once again we had a major electric failure, to which they refused responsibility. Tammi, took the matter into her hands, supplied us with a loaner car and worked tirelessly with the Insurance Company.... To no avail, however, I got to experience a wonderful, competent and compassionate, tenacious asset to Herb Chambers Service Dept. Tammi has an amazing personality, and does her job with a smile on her face, and the customer's best interest at heart. You have made customers for life. Kudos to you for having such an amazing staff! More

I wanted a newer car than what I had and Stan was willing to work with me and help through a tough process of making the decision to buy or not that day. It was an emotional time for me because my father pas to work with me and help through a tough process of making the decision to buy or not that day. It was an emotional time for me because my father passed away and he wanted me to buy a newer car. I had very specific demands which were met as far as what I was looking for in my newer car including extras and pricing/ Stan made an emotional process fun and exciting. More

As soon as I walked in the door I was greeted with a friendly smile and a courteous and business like approach to my service needs. Tammi was a definite plus to my 2.5 hour experience which did go by ra friendly smile and a courteous and business like approach to my service needs. Tammi was a definite plus to my 2.5 hour experience which did go by rather quickly. I enjoyed a free hot coffee while I looked over the lot full of new cars and was sent home in my washed and repaired vehicle. I have been in for service several times now and it has always been a rewarding visit with pleasant and helpful people serving my needs. I will be back! More

I recently purchased a 2011 Honda Accord from Herb Chambers in Auburn MA. The customer service was excellent and my salesman, Bill Either, was an ultimate professional. The pricing of the vehicle was Chambers in Auburn MA. The customer service was excellent and my salesman, Bill Either, was an ultimate professional. The pricing of the vehicle was top notch, which beat out the competition, and the condition of the vehicle was perfect and I would highly recommend this dealership. Five Stars all the way around. More

Stan is an incredible salesman. He is very informative and extremely helpful. On a scale of 1 to 10 (ten being the best) I would rate Stan a 20. His sincere commitment and thoughtfulness was greatly appre and extremely helpful. On a scale of 1 to 10 (ten being the best) I would rate Stan a 20. His sincere commitment and thoughtfulness was greatly appreciated. Please know that Stan is an asset to your dealership and gives 110% all the time. He is patient, kind and very personable and inforative. More

Went for service once again (oil change and tire rotation). In on time - out on time for a reasonable price. I have made a effort to return to Herb Chambers even though I live in Connecticut. My rotation). In on time - out on time for a reasonable price. I have made a effort to return to Herb Chambers even though I live in Connecticut. My sales experience with Marty Reardon was excellent and encouraged me to come back for all my service needs in the future. Both the sales team and service get a "10" from my prospective. David Butler Danielson, CT More