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Herb Chambers Hyundai of Auburn

Auburn, MA

4.8
1,486 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
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735 Southbridge St, Rte. 12 & 20

Auburn, MA

01501

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Showing 1,486 reviews

September 06, 2022

Paid over sticker price, takes 2 months to get an express oil change that takes over 2 hours to complete with an appointment . Any questions! More

by PDUBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marty Reardon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Herb Chambers Hyundai of Auburn responded

We appreciate your honest feedback and regret that you aren't satisfied with your experience. Our team strives to do its best for customers despite staffing and product shortages, and we regret to hear that wasn't the case for you this time. Please don't hesitate to reach out if you are interested in discussing these concerns with us to find a resolution. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Sep 11, 2022 -

PDUBE responded

It appears somehow I blamed Marty Reardon in sales for my issue with the service department, by no means was this correct. I found Marty to be very helpful.

September 01, 2022

Marty was so helpful in getting me into the right car and walking me through options. He kept me updated on the process which was wonderful since I was so excited to get the car. Will be back again in 3 year More

by Leigh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Herb Chambers Hyundai of Auburn responded

Thanks for the five stars, Leigh! We're honored to hear that Marty could assist you during your visit with us here at Herb Chambers Hyundai of Auburn. We hope to see you back!

September 01, 2022

Came to this dealership from two others in the area, all had little to nothing to look at. Honda had very little to do with us, guess they thought we were not serious. Marty at HC Hyundai was very helpful a More

by ROC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Mician
Sep 02, 2022 -

Herb Chambers Hyundai of Auburn responded

We are pleased that Marty could assist you and we appreciate your patience as you awaited delivery of your new car! We hope you love your vehicle and want you to know that we are so grateful to have you as a Herb Chambers Hyundai of Auburn customer! Thank you so much!

September 01, 2022

Amazing customer service! Brendan and the whole team were amazing!!! They made us feel comfortable the entire time!!! More

by Christopher Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty Clifford
Sep 02, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for leaving Brendan and the team such a kind review, Christopher! We look forward to seeing you again next time! - Herb Chambers Hyundai of Auburn

August 22, 2022

Had a confirmed appointment, not in system. They did complete the work needed in a timely fashion More

by mofo2712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Eisnor, Dan Obara
Aug 23, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for visiting our team at Herb Chambers Hyundai of Auburn! We appreciate your review, and look forward to seeing you next time!

August 19, 2022

Best buying experience! Stress free and left happy!! Marty is the best and I would recommend anyone looking for a new car to ask for Marty at Herb Chambers in Auburn. More

by kelliefitzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for your review, Kellie! We're so happy that Marty provided you with a 5-star appointment, and hope you enjoy your new ride!

August 17, 2022

It is a very clean dealership. The employees are very helpful and curtious. I would recommend them More

by flashcaf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Obara
Aug 18, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for the fantastic review! Our team looks forward to seeing you again next time here at Herb Chambers Hyundai of Auburn!

August 16, 2022

Great service friendly staff MyHyundai is ready when they say it is, ease of making appointments I will continue to bring my vehicle to Herb Chambers. More

by Mike.oday
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Eisnor
Aug 16, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for trusting Herb Chambers Hyundai of Auburn with the care of your vehicle, Mike! We look forward to your next visit!

August 03, 2022

Had my oil, front and rear car brakes changed today. Prior to bringing my car in, it was Making weird sounds whiles was engine running ,thinking my car was going to break down any minute. I could swor More

by Vydasia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Eisnor, Dan Obara
Aug 03, 2022 -

Vydasia responded

Great place for servicing your car.

Aug 04, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Herb Chambers Hyundai of Auburn and we're happy to hear you're vehicle is running like new again. Take care and please don't hesitate to reach out if we can be of service again in the future!

July 31, 2022

This is the best dealership I have encountered in my many years of buying cars. Marty my salesman was so informative and very kind and patient with me. Jim the man in maintenence was same. Kind.respectful, p More

by cmoonnails
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Eisnor, Dan Obara
Aug 02, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you so much for the kind review! We appreciate you giving us the opportunity to earn your business and are thrilled to hear you enjoyed working with Marty & Jim. Thanks again for the wonderful feedback and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Hyundai of Auburn Team

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