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Herb Chambers INFINITI of Westborough
Westborough, MA
1,434 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,434 reviews
April 16, 2024
Ferdy is very helpful . The team sent me a video of potential issues so I could be informed. Nice touch The team sent me a video of potential issues so I could be informed. Nice touch More
by Wmbcarroll
Employees Worked With
April 16, 2024
Service was easy to schedule, courtesy car was available and waiting when I arrived. I was kept informed of the progress. In a rather unusual occurrence, I wasn't quite happy with my vehicle when it was re and waiting when I arrived. I was kept informed of the progress. In a rather unusual occurrence, I wasn't quite happy with my vehicle when it was returned to me, Another courtesy car was provided, the problem was solved and the car was delivered to me at home the next day. I appreciate the extra effort on their part to make sure I was satisfied. More
by Celloguy
Employees Worked With
April 06, 2024
Had a nail in my tire. Didn’t know if I could get a Saturday appointment. Got right in.staff Didn’t know if I could get a Saturday appointment. Got right in.staff More
by danerin
Employees Worked With
April 05, 2024
Excellent service Careful explanations of the work needed Super professional attention Overall a wonderful experience!! needed Super professional attention Overall a wonderful experience!! More
by Elisabet
Employees Worked With
April 02, 2024
My new car lease experience was flawless from start to finish. Every employee I interacted with at Herb Chambers Infiniti was courteous and professional. finish. Every employee I interacted with at Herb Chambers Infiniti was courteous and professional. More
by inclinefreak
April 01, 2024
Sami was great and very knowledgeable all personal from start to finish were very good start to finish were very good More
by Abfgriffin
Employees Worked With
March 31, 2024
Ferdy and the service team made the process seamless. I was greeted immediately and everything was explained in detail. A video explanation was sent while I waited and I enjoyed a hot drink with a snack. I was greeted immediately and everything was explained in detail. A video explanation was sent while I waited and I enjoyed a hot drink with a snack. This day was unusual because I was thinking of trading in my QX80 for a smaller QX50 for my wife. Stiwar, Ali, Max, and Mark helped make it happen. This is my fifth Infinity from this dealership and it’s always very professional and the team was very knowledgeable about the product and the process. Job well done by all. Thanks again ! More
by Kgosselin
Employees Worked With
Other Employees :
Stiwar in sales and Mark in finance
March 29, 2024
Great experience! Sami was our salesman. He is very knowledgeable, courteous and professional. Great customer service, Sami went the extra mile to insure our satisfa Sami was our salesman. He is very knowledgeable, courteous and professional. Great customer service, Sami went the extra mile to insure our satisfaction. He was super helpful in guiding us through the process of registering our car in Connecticut. Sami even personally delivered our car to CT on his day off. He is a very dedicated employee. Sami catered to all our needs and many questions. We were very happy with Sami's service. Thank You! Clemence and Michael D. More
by clemdumont
Employees Worked With
March 28, 2024
Very professional service. Excellent waiting area. Work completed within the same day with out an appointment. Fran provided updates (including video clips of the issues) throu Excellent waiting area. Work completed within the same day with out an appointment. Fran provided updates (including video clips of the issues) through the day..All work completed in a timely manor as promised. Fran was particularly helpful throughout the process. Very satisfied with their team. More
by Woodland_robert
Employees Worked With
Francis
