Herb Chambers INFINITI of Westborough

Incredible service. Everything went very smoothly and the staff is extremely professional. You feel important as a customer. Everything went very smoothly and the staff is extremely professional. You feel important as a customer. More

Very nice customer service, John went above and beyond to make everything go smooth, I love my new car make everything go smooth, I love my new car More

Everybody from the salesman John to the finance manager we’re all awesome to deal with. we’re all awesome to deal with. More

Very courteous and professional. No pressure sales people. Whole process was smooth, easy and fulfilling experience No pressure sales people. Whole process was smooth, easy and fulfilling experience More

Had to bring my car in for service to Herb Chambers Infinity in Westborough. I was given a Qx50 loaner car, beautiful car!! The service Representative Fran answered all my questions honestly. They ke Infinity in Westborough. I was given a Qx50 loaner car, beautiful car!! The service Representative Fran answered all my questions honestly. They kept me informed at all that was going on. Nick the mechanic sent a video showing the work he had done! I was very impressed with the quality of service! Would highly recommend this service department!!! More

The waiting room is clean and the staff is friendly. Check out is fast and easy. Check out is fast and easy. More

They were very pleasant! They found the issue and fixed it in a timely manner and had a loaner car for me to use while my car was being serviced. Nicholas and Ed was amazing. They found the issue and fixed it in a timely manner and had a loaner car for me to use while my car was being serviced. Nicholas and Ed was amazing. More

My overall experience with Herb Chambers Infiniti was good. I would come here again. There were a few issues. I was told the whole process should take about two hours, maybe a little longer. I was there good. I would come here again. There were a few issues. I was told the whole process should take about two hours, maybe a little longer. I was there four and a half hours. Also, when I test drove the Q50 on Tuesday the map was not working and one of the key fobs was not working. I was told both of these items would be taken care of before I picked up the car on Friday. Neither item was fixed. Lastly when they did the state inspection, after four hours, I was told to go wait in the waiting room and they would come get me as soon as the inspection was done. I waited and waited, finally went out to the service bay myself where I found my car ready to go. But no one told me. So I still am happy with the price, the financing and the car and would come again in the future, but found the three issues detailed above a bit stressful. More

From start to finish, everyone at this dealership was knowledgeable and prepared. My experience was enjoyable and informed. I left Westborough with a complete sense of satisfaction with my purchase. knowledgeable and prepared. My experience was enjoyable and informed. I left Westborough with a complete sense of satisfaction with my purchase. I honestly feel that I have the complete support of Jason and his entire staff with my needs. Thank you for a job well done. More

Brian was very professional and made the car buying experience quick and painless. I would highly recommend! experience quick and painless. I would highly recommend! More