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Herb Chambers INFINITI of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.9
1,427 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,427 reviews

January 06, 2022

Greeted with professionalism, service was fast and the service manager Robert took the time to explained all I needed. More

by Mildred Rabel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
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Jan 06, 2022 -

Herb Chambers INFINITI of Westborough responded

Mildred, we are so pleased that Robert could provide such a great experience for you! Herb Chambers INFINITI of Westborough appreciates you!

January 05, 2022

The service department at Herb Chambers remains one of the most accommodating service departments I have encountered. Reliable, courteous and communicative are three adjectives that define this service d More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert, five stars
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Jan 06, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for these kind comments! We're honored to have you as a Herb Chambers INFINITI of Westborough customer and we look forward to seeing you at your next visit!

December 30, 2021

Sami was very professional and helpful in assisting with buying my lease. I would recommend him at Herb Chambers Infiniti of Westboro. . More

by Sousakaryn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
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Jan 03, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the kind review - we'll be sure to share it with Sami! Your business is greatly appreciated by all of us here at Herb Chambers INFINITI of Westborough and we hope we have the privilege of working with you again in the future!

December 28, 2021

Herb Chambers Infiniti was fantastic! Our salesman, Sami was just the best. He followed thru with everything, and worked diligently to get us in the car we wanted. I wish all dealerships had salesmen like More

by Trina_ault
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami
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Dec 29, 2021 -

Herb Chambers INFINITI of Westborough responded

Trina, we are so happy to hear that your time at Herb Chambers INFINITI of Westborough could do such a fantastic job for you! Thank you very much! Sami is honored by your review!

December 23, 2021

Ferdy is exceptional. Actually, the entire dealership is wonderful. I've been going there for 10 years or so - I bought my car there and have it serviced there too. It is a great place for women like me t More

by LeeT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry, not sure!
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Dec 27, 2021 -

Herb Chambers INFINITI of Westborough responded

We are delighted to hear all of this! Thank you for choosing Herb Chambers INFINITI of Westborough time and time again over the course of a decade. Ferdy and our entire team is here for anything you need. We will do our part to continue providing you with honest, efficient, dependable, and friendly service. Thanks again!

December 22, 2021

Great service and communication from Matt in Service. They fixed my tire and even washed my car. Matt made it easy. More

by Feedback1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2021 -

Herb Chambers INFINITI of Westborough responded

Matt will be so pleased to learn they've given you a five-star experience! Thank you for reviewing Herb Chambers INFINITI of Westborough!

December 22, 2021

Left my car at Friday 10;30 appointment. Was ready Tuesday night. Picked it up Wednesday. Over charged by hours and they just wanted me to pay and out the door. Long experience and story and as bad More

by m_haglof
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ferdy, Rob
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Jan 24, 2022 -

Herb Chambers INFINITI of Westborough responded

We regret to hear about this experience and are interested in resolving these concerns. I would like to help improve the situation if you're available to discuss it in more detail. Please contact me at your earliest convenience. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

Jan 25, 2022 -

m_haglof responded

How would you ;like me to respond 508 864 1227

December 20, 2021

Ferdy was exceptional in every aspect of helping us with significant repair needs for my Infiniti. He was very professional, efficient, responsive, and understanding. More

by Bruce Johnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferdy
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Dec 21, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing the excellent work Ferdy displayed during your recent appointment at Herb Chambers INFINITI of Westborough, Bruce!

December 18, 2021

Oil and change in a Saturday morning, in and out in less than an hour. Good Job. More

by Fitzpatrick.andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Report | Print
Dec 20, 2021 -

Herb Chambers INFINITI of Westborough responded

Hi Andy, thank you for taking the time to share your positive experience working with our service crew! See you next time at Herb Chambers INFINITI of Westborough!

December 14, 2021

The Business Development Mgr. Ali Lewis was Extremely professional and friendly along with Scott the sales mgr. they both made the purchase of my new car a pleasurable experience. More

by Nbouris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Marsden
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Dec 16, 2021 -

Herb Chambers INFINITI of Westborough responded

We're so happy to hear this! Thank you for trusting Herb Chambers INFINITI of Westborough with your business. We hope you enjoy your new vehicle and look forward to seeing you again next time!

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