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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,459 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,459 reviews

January 28, 2022

I’ve used Herb Chambers Infinity for sales and service for the past 10 years. Both my cars have been reliable and when needed service the team had always been professional and reasonably priced. More

by robert.ellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for your loyal business, Robert! We're truly grateful for all of your support over the past 10 years and look forward to seeing you at your next visit. Take care and thanks again, from all of us here at Herb Chambers INFINITI of Westborough!

January 26, 2022

Informative and straight to the point. Helpful when suggested what was needed and what wasn’t right away More

by Justin.cortes33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the great review, Justin! We appreciate your positive feedback and hope we have the opportunity to serve you again in the future! - The Herb Chambers INFINITI of Westborough Team

January 25, 2022

Very personable and professional and kept me informed of Very personable and professional and kept me informed of the process of my JX and they worked with me. More

by Coachmsl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie
Jan 26, 2022 -

Herb Chambers INFINITI of Westborough responded

We're so glad we had the opportunity to assist you! Thank you for trusting Herb Chambers INFINITI of Westborough with your business. We hope to see you again in the future!

January 24, 2022

I walked in for oil change without an appointment and ferdy took care of me and ask me to wait in waiting room and my car was ready washed in less than 90 minutes More

by My infinity service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy (don't know last name)
Jan 25, 2022 -

Herb Chambers INFINITI of Westborough responded

We're so happy Freddy could take care of your vehicle right away! Thank you for taking the time to leave us your five-star review! - Herb Chambers INFINITI of Westborough

January 23, 2022

The service was great I did have to wait too long. The problem was solved thank you. More

by cherylwade123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Herb Chambers INFINITI of Westborough responded

We're glad to hear your service visit went well, Cheryl! Thank you for rating us five stars!

January 21, 2022

Matthew Demers does an exceptional job as always whenever I take my vehicles in for anything that they need! I cannot appreciate the effort and energy that goes in to the client care and getting the job done More

by eds12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Herb Chambers INFINITI of Westborough responded

Matthew and the team are so glad to hear you had a five-star experience! Thank you for coming to see us! - Herb Chambers INFINITI of Westborough

January 20, 2022

Excellent service , great overall experience . The service team took good care and attention to my vehicle.. More

by Sampham2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy
Jan 20, 2022 -

Herb Chambers INFINITI of Westborough responded

This is awesome news! Thank you for coming to see us! - Herb Chambers INFINITI of Westborough

January 20, 2022

Above and beyond. We are very happy with the quick and friendly service. The key battery is much appreciated! Thanks again More

by BostonMom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy
Jan 21, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for your kind words and five-star rating! We're happy to have you as a Herb Chambers INFINITI of Westborough customer!

January 16, 2022

Matt is always friendly and professional! Never a bad visit when I go here..👍 Thanks!! More

by bcarter53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for being a Herb Chambers INFINITI of Westborough customer! We appreciate your wonderful feedback and look forward to your next visit!

January 16, 2022

My experience was very pleasant, I was very pleased with the service. Very helpful. I would recommend this dealership for sure. More

by Dorothy Grey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
Jan 19, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for your review, Dorothy! We appreciate you as a customer and look forward to seeing you next time at Herb Chambers INFINITI of Westborough! We hope you share your experience with friends and family!

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