Herb Chambers INFINITI of Westborough

Had my car in for a new tire and Ferdy and his team did that and an oil change in an hour. Well done that and an oil change in an hour. Well done More

Herb Chambers westborough staff are friendly, professional folks who inform you on work being done professional folks who inform you on work being done More

Decided to purchase my QX30 off lease. John was very helpful and made the buying experience so stress free and easy. His knowledge is outstanding. Infiniti is lucky to have such a great employee. Tha helpful and made the buying experience so stress free and easy. His knowledge is outstanding. Infiniti is lucky to have such a great employee. Thanks! More

I generally won’t take the time of write a review, but this situation warrants the effort. I had made the decision to trade a C7 Corvette, that I seldom drive for an Infiniti Q60. I live in Connecticut this situation warrants the effort. I had made the decision to trade a C7 Corvette, that I seldom drive for an Infiniti Q60. I live in Connecticut and had previously owned an Infiniti that I purchased from Harte Infiniti and had dealt with a salesman that I liked. I called Harte, learned that that salesman was no longer there and dealt with the Director of Sales. The service I received from him was abysmal. I then decided to try Herb Chambers Infiniti in Westborough. In this new world of COVID, buying a car by telephone and email has become common place. The service I received from this dealership was exceptional. They were responsive, cordial, honest and fair and an absolute pleasure to deal with. We put a deal together in a matter of hours and I would recommend this dealership without hesitation of reservation. Max Elentukh was extraordinary. He did everything he promised and more. This was somewhat of a complex transaction since I was in Connecticut, the dealership Massachusetts, the car I was trading was registered and titled in Florida and I wanted the new Q60 registered in Florida. The salesman (Devam) who handled the mechanics of the transaction could not have been nicer or more professional. Herb Chambers is my car dealership of choice for all future purchases. More

I was very happy with the service I received. I was able to get my car within a few days. to get my car within a few days. More

Matt was great! Great communication and was able to get me right in and out me right in and out More

Courteous, prompt and professional service. I didn’t have an appointment but Matt accommodated me. an appointment but Matt accommodated me. More

In and out! And attentive service following guidance about the tires. Really appreciate it - thank you! about the tires. Really appreciate it - thank you! More

I originally came to Rob in the service department, who literally went above and beyond dealing with my warranty company who gave him more trouble than he deserved.. after fighting with them (and winning!) literally went above and beyond dealing with my warranty company who gave him more trouble than he deserved.. after fighting with them (and winning!) for a new transmission. Because my car sat for 4 MONTHS waiting for approval, my alternator ended up breaking which also broke a few other things (battery, belt, fuse) which ended up putting me in a hole… Rob again tried holding the warranty company responsible as they should have been for being cheap and not just approving it in a timely manor. But they weren’t hearing it. They would only cover the alternator and only because it was a covered part, not because they felt they had done anything wrong. I’m a single mom of 4 and it was just way out of my price range even after Rob did his best to get the price down to something much more affordable. After talking with Ferdy and explaining why I was freaking out even though I was grateful to Rob, he took it upon himself to get the price down even more for me and for that I am forever grateful to both of them! I am blown away by the caring compassionate, understanding team they have at Herb Chambers Infiniti of Westborough! I would never bring my truck anywhere else. If they will still have me because I know they did more for me then their job usually entails, I’m 100% sure of it! More

I have spoken on the phone or left messages at least 10 times with various people at Herb Chambers Infiniti of Westborough and have received no callbacks or messages from anyone regarding a very simple req times with various people at Herb Chambers Infiniti of Westborough and have received no callbacks or messages from anyone regarding a very simple request to receive a copy of my tire warranty agreement That I purchased from Herb Chambers infinity in 2019 along with the purchase of an Infiniti motor vehicle. Such a complete lack of response to a simple request makes me wonder what the response would be when someone has a serious problem that needs to be addressed by Herb Chambers Infiniti of Westborough. This is not a dealership that you would want to deal with. More