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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,442 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,442 reviews

May 11, 2021

I’ve been having my vehicle serviced here for many years. The service staff is always friendly and knowledgeable. Would highly recommend to other Infinity owners. More

by Rtougas2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your years of support! We're so glad to know you can always count on our service team at Herb Chambers INFINITI of Westborough!

May 09, 2021

I told Tony exactly what I wanted and the budget constraints I was working with and he put me in a 2021 QX50 that I absolutely love right on my budget. The best selling experiences are when the sal More

by jimbroe
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Latino
May 11, 2021 -

Herb Chambers INFINITI of Westborough responded

Congrats on your 2021 QX50! We're glad Tony could get you exactly what you wanted, and at the right price! We appreciate your business with us at Herb Chambers INFINITI of Westborough and we'll see you on the road!

May 06, 2021

Tony is the DUDE. As someone who was mainly shopping for entertainment this past weekend, I was surprised at how much I enjoyed the Infiniti platform. But really, my experience was made by the gentleman who More

by Jackson.S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Latino
May 07, 2021 -

Herb Chambers INFINITI of Westborough responded

Jackson, we are so happy to hear that you had such a great time working with Tony! He is truly an asset to Herb Chambers INFINITI of Westborough!

May 05, 2021

GREAT service and people! I would recommend them to anyone. From their scheduling, to their attention to detail, they know how to take care of cars. More

by tracy.baldelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Newton
May 06, 2021 -

Herb Chambers INFINITI of Westborough responded

Tracy, we are so happy to hear that you had such a great time at Herb Chambers INFINITI of Westborough! We are really proud to receive this review!

May 01, 2021

Have come here almost exclusively for service on my 2010 FX-35 for the past 8 1/2 years. From the service reps to the mechanics and salespeople I have always been treated fairly and with respect. Can’t give More

by darkstartransport@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Latino
May 03, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for the awesome rating and review! We're so pleased that our team has done a great job helping maintain your FX-35 and have earned your business! We look forward to seeing you next time! - Herb Chambers INFINITI of Westborough

May 01, 2021

Very professional, and was prompt to let me know of underlying issues I had. Will be calling him to order my parts needed. Grade A!! More

by Zig Zag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
May 03, 2021 -

Herb Chambers INFINITI of Westborough responded

We are so happy to hear that you had a great time at Herb Chambers INFINITI of Westborough! We look forward to helping you more in the future!

April 29, 2021

I genuinely like going here. I’ve had nothing but positive, easy, service experiences at this dealership since 2018 and Matt has been there every time. I gladly drive a full hour (or longer) each way More

by DD148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Herb Chambers INFINITI of Westborough responded

That's what we like to hear! Thank you so much for your yours of support, we're lucky to have loyal customers like you!

April 28, 2021

Great experience. Matt was very professional and helpful. Work was done on time and I received a call to inform me of what needed to get done. There was an honest assessment of what needed to be addressed n More

by Mike Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Herb Chambers INFINITI of Westborough responded

We're glad Matt could take care of everything for you! Thanks for taking the time to leave us this review, it means so much to the entire Herb Chambers INFINITI of Westborough team!

April 27, 2021

Yes-They got me in and out 40 minutes early and helped Yes- They got me in and out 40 minutes early and helped with coupons for my service!. He made me feel as though he was looking out for my best int More

by jljohnson520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Herb Chambers INFINITI of Westborough responded

It was our pleasure to take care of you! Thanks for trusting the Herb Chambers INFINITI of Westborough service team!

April 26, 2021

I’ve been really impressed with the service I’ve received here. Knowledgeable staff and great communication through the process. I would highly recommend them! More

by TB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Herb Chambers INFINITI of Westborough responded

TB - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our service team. We value your business and hope to see you again soon! - Herb Chambers Infiniti of Westborough team

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