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Herb Chambers INFINITI of Westborough
Westborough, MA
1,439 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,439 reviews
February 23, 2021
Everyone that I came into contact with was very friendly and professional at this dealership. David was my primary contact and made this car buying experience an easy one. Thank you! and professional at this dealership. David was my primary contact and made this car buying experience an easy one. Thank you! More
by Jim Burns
Employees Worked With
David Wyman
February 22, 2021
Excellent sales service. Even after a few months David Wyman answered my question. it is very refreshing to know even after the deal is done I was not forgotten! Wyman answered my question. it is very refreshing to know even after the deal is done I was not forgotten! More
by Debbie
Employees Worked With
David Wyman
February 15, 2021
I discovered several billing problems regarding the service I received at Herb Chambers Infiniti of Westborough. I brought in my 2009 M35X in on Wednesday, February 10, and picked it up on Saturday, F service I received at Herb Chambers Infiniti of Westborough. I brought in my 2009 M35X in on Wednesday, February 10, and picked it up on Saturday, February 13. I paid the bill and was shocked to discover multiple egregious overcharges (outlined below), totaling $508.37. I had not been informed that increased charges over the estimates were being imposed. This is in violation of the Massachusetts Attorney General's Auto Sales and Repair Regulations rule stating, "Right to an agreed upon price within $10... If it becomes apparent that your car needs repairs other than those that you have authorized, or if the price for performing the authorized repairs will exceed the original estimate by more than $10, a repair shop must notify you and obtain your permission before continuing the work. Summary of overcharges: 1. Detailing a. Estimate: $250.00 b. Actual: $250.00 (labor) + $250 (sublet) = $500 c. Overcharge = $250 (100% over estimate) 2. Cut new key a. Estimate: $175.00 b. Actual: $258.37 (parts) + $175 (labor) = $433.37 c. Overcharge = $258.37 (150% over estimate) More
by JC Hiebert
Employees Worked With
February 07, 2021
Fredy at Westboro is excellent , he spent time with me afterwards discussing future needs for my car, he was very attentive and knowledgeable. An asset afterwards discussing future needs for my car, he was very attentive and knowledgeable. An asset More
by Peter
February 05, 2021
This was one of the most pleasurable experience in buying a car. I buy a car every 3-4 years. No pressure, my salesman Tony, was so helpful from start to finish. The no hassle paperwork. Everything was ex a car. I buy a car every 3-4 years. No pressure, my salesman Tony, was so helpful from start to finish. The no hassle paperwork. Everything was explained. No hidden fees I will continue to bring my business to Infinity of Westboro More
by Lisa02180
Employees Worked With
Matthew Leaman, Anthony Latino
January 03, 2021
Amazing Experience in Service. The Service Manager was extremely thoughtful! I brought two cars for inspection and learned about the overall health of the two vehicles. The Technician, Service Writer, and extremely thoughtful! I brought two cars for inspection and learned about the overall health of the two vehicles. The Technician, Service Writer, and Manager worked together to provide me with the most important details, potentially saving the older of the two vehicles. My appreciation knows no bounds. As far as Facility there is nothing better. Clean floors, an abundance of snacks, COVID friendly seating arrangements in the waiting room. The whole place is up to code with the luxurious INIFINITI dealership design. The new manager there is the kindest and friendliest man, for the first time in my life, I forgot I was at a dealership and felt like I was talking with family. My INFINITI family. They've more than earned my business for life. Thank You Herb Chambers of INFINITI. You guys ROCK! More
by SmashedGearbox
December 13, 2020
Anthony was absolutely AMAZING. I could not be any more pleased with the service he provided me within the last two days. This was the first time I have bought my own vehicle and he made the process seemle pleased with the service he provided me within the last two days. This was the first time I have bought my own vehicle and he made the process seemless and made sure I was comfortable with every decision we were making. I couldn’t recommend a better salesman More
by Samantha L
Employees Worked With
Anthony Latino
October 31, 2020
I recently upgraded my lease from a QX50 to a QX60 and had the pleasure to work with Tony Latino. The entire process from registration transfer to delivery and timely installation of all weather floor ma had the pleasure to work with Tony Latino. The entire process from registration transfer to delivery and timely installation of all weather floor mats was seamless. Thank you Tony for making this transition so easy. More
by gregkelleher11
Employees Worked With
Matthew Leaman, Anthony Latino
October 31, 2020
I was very pleased with Anthony Latino, very professional and friendly. He followed up to see if we had any concerns about our car.Happy customer and friendly. He followed up to see if we had any concerns about our car.Happy customer More
by elizabethdebs1
Employees Worked With
Anthony Latino
September 22, 2020
Herb chambers Infiniti of Westborough is a very enjoyable place to do business. The facility is light, clean and spacious and The employees treat the customers very well. I recommend them. place to do business. The facility is light, clean and spacious and The employees treat the customers very well. I recommend them. More
by Celloguy
Employees Worked With
David Wyman, Bethany Turgeon
