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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,419 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,419 reviews

December 29, 2017

Great service once again This is the second car in a row that Sy Smith took care of for me. Every part of the experience was exceptional. From checking out the cars and gettin More

by Bob M 313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Must mention James Bulger as well. Over the years it has become more like family with him than a business tranaction., Sy Smit
Dec 29, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for the great feedback, Bob! We really appreciate your business and I'll be certain to share your compliments with Sy, and to the rest of the team. Until we have the opportunity to work with you again, take care! Happy New Year! James A. Bulger, General Manager

December 28, 2017

Great experience! Bought our first INFINITI from Paul Kilian at Herb Chambers. He was fantastic to deal with! Herb Chambers offers great service and great prices. When More

by Redmm77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sundlie, Paul Kilian
Dec 29, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to post such great comments about your experience with Paul and Scott. They work very hard to provide our guests with exceptional customer service and we're so lucky go have them on our team. Thank you for your business and we wish you a very Happy New Year! James A. Bulger, General Manager

December 28, 2017

From a negative experience to positive Initial service left a lot to be desired; however I was contacted by the dealership shortly after. My experience after the initial visit has been posi More

by Keltacer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Gradowski
Jan 09, 2018 -

Herb Chambers INFINITI of Westborough responded

We sincerely appreciate you allowing us the opportunity to turn things around. Our guest's feedback is critical to our success and we really appreciate your honesty. Please know that I am always available if there are any other concerns that we may address. My email is JBulger@HerbChambers.com Thank you. James A. Bulger, General Manager

December 20, 2017

a review. We love working with Infinity of Westborough, and, most recently Avein Watson, who was an absolute gem in picking up our vehicle. Definitely recommen More

by ljohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avein Watson
Dec 21, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking time to leave such a great review regarding your experience with Avein. We truly value your business and hope to serve your automotive needs for many more years to come. Happy Holidays! James A. Bulger, General Manager

December 19, 2017

Great Expereience First time at Infiniti of Westborough and first time leasing a car. I had a great experience thanks to Paul Kilian! He was very knowledgeable and eas More

by racquel.rhode
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Kilian
Dec 19, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you, Racquel! Our top priority is delivering flawless customer service. It's so nice to know that Paul was able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Happy Holidays! James A. Bulger, General Manager

December 19, 2017

Excellent Service - Avein Watson & Team Avein Watson and the entire team @ Herb Chambers INFINITI of Westborough were very knowledgeable, easy to work with and overall provided for an excell More

by Vincent Blea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avein Watson
Dec 19, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you, Vincent, so much for the wonderful review. Avein is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Happy Holidays! James A. Bulger, General Manager

December 18, 2017

great experience QX50 purchase Sy Smit could not have been more helpful - no pressure, very knowledgable, a great price, and a totally hassle-free experience . Everyone at the deale More

by infinitiguy123
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sy Smit
Dec 18, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you! We really appreciate you taking the time to share your experience with Sy. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Happy Holidays! James A. Bulger, General Manager

December 17, 2017

An incredible salesperson, with experience and full knowledg Avein Watson was the salesperson that was assigned to me. I couldn’t have been happier with his personalized service. I would recommend him to anyone More

by Mrs.Wm. Kuns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avein Watson
Dec 17, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to share your experience with Avein. It’s a pleasure to hear that he was so helpful and provided you with an overall great experience. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Happy Holidays! James A. Bulger, General Manager

December 15, 2017

Sy was EXCEPTIONAL in our time of needing a new vehicle We had experienced some major issues with the vehicle we owned on our way home from Florida. The vehicle wasn't in the state of MA and we needed to ge More

by fjp
Recommend Dealer
Yes
Employees Worked With
John Cantlin, Sy Smit
Dec 15, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you for your kind words! I'm so pleased to learn that Sy and John made your visit so enjoyable. They are such assets to our team and will appreciate your kind words. Thank you again and we look forward to the opportunity to serve your automotive needs again in the future. Happy Holidays! James A. Bulger, General Manager

December 15, 2017

Great experience great customer service from Avein Watson I gave Avein Watson 5 stars he is a great sales man and he take great care of his customers he helped me purchase a great a reliable car thank you Ave More

by Train77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avein Watson
Dec 15, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you so much! Our primary concern is delivering flawless customer service and I’m happy to know that Avein provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Happy Holidays! James A. Bulger, General Manager

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