Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.9
438 Reviews
Call Service Center (508) 983-1000

438 Reviews of Herb Chambers INFINITI of Westborough - Service Center

Sort by
June 16, 2025

Ferdy was the Service Representative I worked with for my daughters 2019 QX 50. He was great, kept me informed throughout the repair. I appreciated his transparency during the process as the repair took mult More

by ERamsdell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that Ferdy provided you with excellent service at Herb Chambers INFINITI of Westborough. Keeping our customers informed is a top priority for us, and it's great to know it made your experience smoother. Thank you for the recommendation!

June 14, 2025

Great service! ! On time didn’t wait long not wait long best of all oil changed tire rotation and car washed vacuumed. The car looks so good and runs very smoothly. More

by Edb921305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that you had a great experience with our service team at Herb Chambers INFINITI of Westborough! It's wonderful knowing your car is running smoothly and looking sharp. We appreciate the feedback and look forward to serving you again in the future!

June 13, 2025

Everything was nice, very friendly personal, very fast, explained everything about my service issue Big thanks to Infinity of Westborough More

by Oleg K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bloomingdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Herb Chambers INFINITI of Westborough responded

Oleg, we're delighted to hear that our team at Herb Chambers INFINITI of Westborough provided you with friendly and efficient service. Thank you for your kind words!

May 22, 2025

Melky was great. Service was on time. And completed as promised. Loaner available was great as well. Thanks. More

by Carlsussman5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melky
Report | Print
May 23, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that Melky and the team at Herb Chambers INFINITI of Westborough provided timely service and a convenient loaner for you. Thank you for sharing your experience!

May 20, 2025

The service experience was great as the car was checked in for scheduled service, the moment I arrived at the dealer More

by bihlaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear you had a seamless visit here at Herb Chambers INFINITI of Westborough. Our team is committed to providing efficient and timely service, so it's great to know we met your expectations!

May 16, 2025

Always a pleasure dealing with Ferdy at Herb Chambers Infiniti. Techs are knowledgeable and customer service is among the best. More

by Curtis H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Herb Chambers INFINITI of Westborough responded

Curtis, we're delighted to hear that Ferdy and our team at Herb Chambers INFINITI of Westborough provided you with excellent service. Thanks for the great feedback!

May 10, 2025

Great service, responsive, knowledgeable and very accommodating with loaner vehicle on short notice. Made recommendations for additional work coming up soon. More

by bacfin16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melky Felix
Report | Print
May 13, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that you had a positive experience with our team at Herb Chambers INFINITI of Westborough! It's great to know we could assist promptly and provide helpful recommendations. Thanks for choosing us, and we'll be here whenever you need further assistance!

May 09, 2025

Customer Service is the best. Ferdy takes detailed care in taking care of everything. Takes great personal care More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2025 -

Herb Chambers INFINITI of Westborough responded

Mike, it's wonderful to hear that Ferdy provided such attentive service at Herb Chambers INFINITI of Westborough. We appreciate your feedback and look forward to seeing you next time!

May 07, 2025

Always a great experience at Herb chambers Infiniti of Westborough. Been coming here for 7 years, love the service! More

by X0sharaya0x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melky Felix,
Report | Print
May 08, 2025 -

Herb Chambers INFINITI of Westborough responded

Thank you for your loyalty and support over the past 7 years! We're delighted to hear that you've consistently had great experiences with us at Herb Chambers INFINITI of Westborough. Looking forward to many more years together!

May 05, 2025

It would be really nice customer service if you applied the coupons online directly to my bill instead of me having to request this be done. Also, the snack selection used to be really good. Please bring More

by Ajetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your feedback. We appreciate the suggestion about applying coupons directly online and will certainly take it into consideration. If there's anything else you'd like to discuss, please feel free to reach out anytime! Boulos Ferris - General Manager - bferris@herbchambers.com

1
2
...
44