Herb Chambers INFINITI of Westborough - Service Center

They serviced the car for a routine oil change. It went as expected., no complaints. It went as expected., no complaints. More

The service was excellent. It was done in a timely manner. Tech made good recommendations for my review. It was done in a timely manner. Tech made good recommendations for my review. More

Every aspect of my experience was outstanding. Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue an Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue and fix so I could understand and sent me on my way. Courteous, professional, friendly! This experience is what drives our decision making . More

I will never return to you for service, thanks for putting the tire on, besides other things you did not take care of!!cya putting the tire on, besides other things you did not take care of!!cya More

Everyone was super nice and helpful. Waiting room is a dream. Gave me the option to get a loaner since my appointment was going to be long. Waiting room is a dream. Gave me the option to get a loaner since my appointment was going to be long. More

Professional, concise diagnosis and guidance, honest and punctual. Been a customer for years, best experience at an Infiniti dealership. punctual. Been a customer for years, best experience at an Infiniti dealership. More

Great extended warranty. Terrific service up and down the board. Very responsive and knowledgeable and respectful of customers Terrific service up and down the board. Very responsive and knowledgeable and respectful of customers More

They are very honest, thorough, and efficient. They always treat us fairly. We appreciate this dealer. They always treat us fairly. We appreciate this dealer. More

As always, Herb Chambers Infiniti provided excellent customer support and outstanding service. I’ve used them many times over the past 5 years and will continue to use them in the future! customer support and outstanding service. I’ve used them many times over the past 5 years and will continue to use them in the future! More

Service itself was fine but the communication was 100% lacking. Had a 9:30am appointment for which I showed exactly on time. Don’t hear a word after I sit down in the waiting area. At 12:30 the car is don lacking. Had a 9:30am appointment for which I showed exactly on time. Don’t hear a word after I sit down in the waiting area. At 12:30 the car is done. I say to the service tech, that three hours seemed a long time for a simple service - his response was we were delayed this morning and didn’t anyone come update you - which they didn’t. Communication is critical and they failed to communicate at all. More