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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.9
451 Reviews
Call Service Center (508) 983-1000

451 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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August 03, 2023

Excellent service - Service advisor I worked with was professional and I would recommend them to friends. More

by grenache7994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know you had an excellent experience with our service advisor at Herb Chambers INFINITI of Westborough. Your recommendation means a lot to us, thank you!

August 03, 2023

Very informative with the work she brings to the customers.. enjoyed my visit there today More

by Dgeo42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
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Aug 03, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for your kind words! We're thrilled to hear that you found our work informative and enjoyable during your visit to Herb Chambers INFINITI of Westborough. We always strive to deliver the best experience to our customers, take care!

July 31, 2023

Went in for 30K and told we need to replace tires. We then found that the price was 308 per tire and that that was with a $150 dollar rebate… same Bridgestone tires retailed at other dealers at $283. More

by fishjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ferdy Franco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the review. I'm sorry to hear that this experience caused you to question your confidence in our team. Please contact me directly so that we can discuss the situation further and work toward a resolution. Respectfully, Jason O’Brien - General Manager - jobrien@herbchambers.com

July 31, 2023

I like this dealership because I can always get an appointment when I need it. It's very convenient to get to. It's has a pleasant waiting area which is always nice and clean. The service is great. Ve More

by Minnie
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Minnie, we're glad to know that you had a great service experience at Herb Chambers INFINITI of Westborough. We appreciate your feedback and shall see you next time! Safe travels!

July 29, 2023

Ferdy from the service center was very professional, meticulous, courteous and knowledgeable. Thanks again for the service provided. More

by SAsiedu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that Ferdy was able to provide you with a five-star experience here at Herb Chambers INFINITI of Westborough. Thanks for your feedback and please don't hesitate to reach out if we can be of service again in the future!

July 29, 2023

Had stellar service by Beth Anderson, the service advisor. The repair was handled in a timely and professional manner. More

by Irarashap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anderson
Report | Print
Aug 01, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that Beth provided you with stellar service at Herb Chambers INFINITI of Westborough. We appreciate your feedback and look forward to serving you again in the future!

July 28, 2023

Very attentive and kind! Made sure I understood what was wrong and what needed to be fixed! Ferdy Franco was extremely helpful More

by c_morrison4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the positive feedback! It's great to know that Ferdy and our team at Herb Chambers INFINITI of Westborough were able to provide you with a great service experience. Have a great ride!

July 24, 2023

Very good and pleasant service. The service representative was very courteous and professional. Vehicle was in excellent condition when I got it. More

by Matilda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Jul 26, 2023 -

Herb Chambers INFINITI of Westborough responded

Hi Matilda, thank you for the kind words! We're happy to hear that you had a pleasant service experience with our team at Herb Chambers INFINITI of Westborough. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a great ride!

July 20, 2023

Always a great experience at Herb Chambers Infiniti of Westborough. I was assisted by Beth, who was extremely thorough. She pays close attention to detail, and made sure I got the best deal possible. Than More

by sharayafb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth
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Jul 21, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the kind words! We're pleased that Beth provided you with a great experience and helped you get the best deal possible. We appreciate your business, and hope to see you again at Herb Chambers INFINITI of Westborough!

July 18, 2023

Everyone at the Herb Chambers Infiniti was super helpful and meticulously informed me through the whole process. My tire problems were fixed promptly. I am very satisfied with the experience. More

by huyoungjeong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the positive review. We're glad that our team at Herb Chambers INFINITI of Westborough could assist you with your tire problems and provide a satisfactory experience. If there's anything else we can do for you, please don't hesitate to reach out. Have a great day!

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