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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.9
430 Reviews

430 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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October 27, 2022

One of the best service experiences I have ever had. Ready with a nice and clean loaner car when we arrived, Francis Coutu kept us informed along the way. Car was ready earlier than originally scheduled More

by mfkigore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francis Coutu
Oct 27, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your review! We're so happy that Francis earned your 5-stars and provided you with an awesome service appointment! -Herb Chambers INFINITI of Westborough

October 27, 2022

The dealership is kept in great clean condition. The staff was very friendly and helpful and addressed my issues with ease. More

by Gomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Stukonis
Oct 27, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your review! -Herb Chambers INFINITI of Westborough

October 22, 2022

Another positive experience. Met Fran for first time. He took really good care of us and the vehicle was returned the next day all completed. Fran kept me updated fully. Thanks More

by Walthamite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran
Oct 24, 2022 -

Herb Chambers INFINITI of Westborough responded

Frank and the team appreciate your great review! We hope to see you again next time you need anything! Thank you! - Herb Chambers INFINITI of Westborough

October 19, 2022

Very welcoming. Nicholas listened and completed all my need efficiently. Everything was done to my satisfaction. Excellent service! More

by Sestockwell
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nichlas
Oct 20, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for leaving the Herb Chambers INFINITI of Westborough team such a great review! We'll see you next time!

October 18, 2022

I bought my car at this facility years ago and always have it serviced there. Just bought new tires and dealt with Ferdy. He was very kind and gave me a little deal. Getting a little deal is what makes m More

by marybees
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Herb Chambers INFINITI of Westborough responded

We appreciate you trusting our team to provide five-star care for your vehicle, Richard and Mary! We know that Ferdy strives to make every visit great, and we are happy to hear that they succeeded this time! Thank you for being a Herb Chambers INFINITI of Westborough customer!

October 16, 2022

They charged me a fortune and it didn't solve my problem try to guess the problem. More

by Laudrly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Elentukh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien, Scott Marsden, Eric Amoah
Oct 18, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing a review. I'm sorry to hear about these concerns and would like the opportunity to discuss what lead to this with you. Would you please contact me directly at your earliest convenience, so we may find a way to correct what went wrong? Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

October 15, 2022

I have been taking my QX60 to Herb Chambers Infinity of Westborough for a while and repeatably receive excellent customer service! More

by JWO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for your review! We're so happy that our team earned your 5-stars! We look forward to seeing you for your next appointment! -Herb Chambers INFINITI of Westborough

October 13, 2022

Excellent service, polite and courteous staff. Always very happy with Herb Chambers Infinity. Thank you Ferdy! More

by krougas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for choosing Herb Chambers INFINITI of Westborough, we appreciate your positive feedback!

October 08, 2022

I really don't like it they charged me for something else that I didn't want and never even fixed the main problem . More

by Laudrly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing a review. I'm sorry to hear about these concerns and would like the opportunity to discuss what led to this with you. Would you please contact me directly at your earliest convenience, so we may find a way to correct what went wrong? Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

October 04, 2022

Horrible service department, unreasonable wait time, over priced service and mediocre sales team. Service is what keeps customers coming back, and they fail miserably More

by BA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember
Oct 06, 2022 -

Herb Chambers INFINITI of Westborough responded

Reading this is disappointing and I would like to learn the details of your visit in order to gain an understanding of where things went wrong. We strive to provide outstanding service and it is clear we have let you down. Please consider reaching out so we can talk this through together. Jason O’Brien - General Manager - jobrien@herbchambers.com

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