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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
429 Reviews

429 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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November 20, 2021

This dealership has always been great. Todays service was no exception. Quick service, always professional. I’m a happy customer. More

by Steve Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferdy
Nov 23, 2021 -

Herb Chambers INFINITI of Westborough responded

Steve - thank you for being a Herb Chambers INFINITI of Westborough customer! We're truly grateful for your kind review, as well as your loyal business, and we look forward to seeing you at your next visit!

November 15, 2021

Matt is great to deal with! Very knowledgeable and professional I highly recommend the service department More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Herb Chambers INFINITI of Westborough responded

Matt is a valued member of our team and we're glad your visit went so well! Thank you for trusting our service center with your vehicle, Rick! - Herb Chambers INFINITI of Westborough

November 13, 2021

I scheduled a maintenance check for my vehicle. As always Matt is attentive and explained the recommended services which needed to be performed. I waited for the services to be completed for about 4 More

by peace44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your business at Herb Chambers INFINITI of Westborough! We're so happy that Matt took excellent care of you during your recent appointment!

November 09, 2021

I like the service. Been a customer for so many years and never been disappointed. Will definitely recommend it for service More

by kamoto_thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
Nov 11, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your loyal business! We're truly grateful for all of your support over the years and look forward to your next visit with us here at Herb Chambers INFINITI of Westborough!

November 07, 2021

Service advisor was very helpful and made sure all my concerns were addressed. Car serviced and cleaned to my satisfaction More

by DJordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your high rating! See you next time at Herb Chambers INFINITI of Westborough!

October 26, 2021

Smooth and fast. Clear in communication. Good ambience. Overall had a good experience. A little far from my place. More

by Srczone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for visiting us here at Herb Chambers INFINITI of Westborough! We appreciate your positive feedback and hope to see you again next time!

October 26, 2021

When the service manager left my old place, I followed him. He and his team go the extra mile to deliver a quality job. They really do their best to do it in your time frame. Never any pressure to get any More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Newton
Oct 27, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you, Lisa! The Herb Chambers INFINITI of Westborough team is so happy we've provided five-star care and helped you feel confident returning to our service center! We hope to see you again for your next appointment!

October 23, 2021

Matt was excellent and professional with timely service of my car. Appropriate recommendations were made and visit was courteous More

by Aj N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your 5-stars, AJ! Matt and our team appreciate your recommendation! -Herb Chambers INFINITI of Westborough

October 19, 2021

Got some work done on the car and they only did half of what I wanted done cause they would rather do what they wrote down 3 months ago than listen to me the owner and driver of the vehicle daily More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ferdy
Nov 08, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing this feedback, James. I'm sorry to hear of your frustration and will make sure that this situation gets addressed appropriately with our team. If you have any further questions or concerns, please feel free to contact me directly. Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

October 15, 2021

Work was done in a timely fashion, explained in detail as well as what will be needed for future visit. More

by Ericlombardo399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you! We're glad to hear the Herb Chambers INFINITI of Westborough team gave you five-star care, Eric!

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