Herb Chambers INFINITI of Westborough - Service Center

I have been using the Infiniti of Westborough Dealership for the last couple of years. I can’t say enough good things about them. Ferdy Franco has been my assigned Service Manager since day 1 and I am truly for the last couple of years. I can’t say enough good things about them. Ferdy Franco has been my assigned Service Manager since day 1 and I am truly grateful and happy to have him working with me on my vehicles. He is a stand up guy that is always polite, knowledgeable and happy to see me when I come in. He greets me at my door, and will then confirm why I am in for service and ask if I have any other concerns. As he walks me to the waiting area, lets me know that I will receive a text and calls about my service and when it’s done. My last visit was for my back breaks. The service technician takes a video as he walks through my car providing the detail he is seeing for both front and back and lets me know what is needed and recommended. At which point I am able to discuss the price with Ferdy. Once the service is done, I receive a text with the completed information and either Ferdy will get me in the waiting room, or call me if he knows I’ve left the dealership. If I need a loaner, which I did this last time, they provide new, clean, full of gas vehicle that makes me very thankful I am a customer at their dealership. They always wash my vehicle and make it feel like it’s brand new again. I’ve never had anything but wonderful care at this dealership where I know that when I leave, I’m not only happy, but I feel safe in my vehicle. More

Sami was great. He was very kind and honest and up front about everything. He worked closely with us and gave us a fair estimate for our vehicle. Thank you!!! He was very kind and honest and up front about everything. He worked closely with us and gave us a fair estimate for our vehicle. Thank you!!! More

Always an easy experience when we schedule service work. I really like the tech videos I really like the tech videos More

My dealership’s warranty service was outstanding—fast, professional, and hassle-free. Truly exceeded my expectations! professional, and hassle-free. Truly exceeded my expectations! More

Always a great experience everyone we deal with from. Customer service operator to make a appointment over the phone to the The the reps and techs at the dealership Thanks 😊 Customer service operator to make a appointment over the phone to the The the reps and techs at the dealership Thanks 😊 More

Beautiful, clean dealership. Knowledgeable and helpful sales department. Efficient service department. Always a pleasure to deal with. Knowledgeable and helpful sales department. Efficient service department. Always a pleasure to deal with. More

Easy to get an appointment. Quick once the car was in there. Looked great after Quick once the car was in there. Looked great after More

Always a good experience. My car looked great after the service was complete. Nice staff My car looked great after the service was complete. Nice staff More

I've been using Herb Chambers Infiniti for many years now and their service is top rate! Ferdie is a great service rep and along with Matt they do a fantastic job for me every time. Good Men! and their service is top rate! Ferdie is a great service rep and along with Matt they do a fantastic job for me every time. Good Men! More

They are very transparent. Showed me a video of my vehicle and what services are recommended. Showed me a video of my vehicle and what services are recommended. More