Herb Chambers INFINITI of Westborough - Service Center

Francis was incredibly friendly and helpful! I was a bit early to my appointment and they were able to take me in shortly after. The waiting area is comfortable and I do enjoy looking around I was a bit early to my appointment and they were able to take me in shortly after. The waiting area is comfortable and I do enjoy looking around the showroom for a bit too. Everyone you meet and talk to while there is so cordial. The service was completed in a rather timely manner and done well. I appreciate the vacuuming and washing of my car that done before I leave. The video sent to me that shows things like my brakes for example are helpful and provide some insight into the state of your vehicle. I would 100% recommend Herb Chambers Infiniti of Westborough Massachusetts. Thanks again to Francis and the whole team there for making it another great trip to the dealer! More

Great service department! Nicholas Briggs helped me get some work done on my vehicle and was extremely transparent with what my vehicle needed and pricing, and stayed in const Nicholas Briggs helped me get some work done on my vehicle and was extremely transparent with what my vehicle needed and pricing, and stayed in constant contact throughout the week. He went above and beyond to make sure it was a great experience! Will absolutely be coming back for all my future work. More

Excellent service. All work done well explained and finished in timely manner. Nick very courteous and knowledgeable. Also made suggestions for next service, Necessa All work done well explained and finished in timely manner. Nick very courteous and knowledgeable. Also made suggestions for next service, Necessary and optional work to be performed. More

Some of the best service I have ever had from an auto dealership. This is my first experience with your dealership and trust me you will not be the last again thank you dealership. This is my first experience with your dealership and trust me you will not be the last again thank you More

I have never had such wonderful service. Thank you to all! Prompt efficient and very thorough. Thank you to all! Prompt efficient and very thorough. More

Nicholas Briggs was excellent. He provided excellent service. He was very courteous and professional. He gave me timely updates throughout the day He provided excellent service. He was very courteous and professional. He gave me timely updates throughout the day More

I needed service on my 2013 G37 convertible, the top was not working. Per online info from others with the same problem, I was expecting a bill of $1000-2000, but I did not want to buy a new car, so I made not working. Per online info from others with the same problem, I was expecting a bill of $1000-2000, but I did not want to buy a new car, so I made the appointment. The dealer offered me a loaner car, which I expected would mean a cheap rental type car model, but they let me take a brand-new Infinity! They took the time to listen to exactly the problem I was having with the car, took the car on Friday afternoon, and by Monday afternoon, they let me know it was fixed, all for the initial diagnostic fee ($199). Needless to say, I was overjoyed to have avoided that potential big bill. They were very professional and very accommodating. More

As always I had another easy and relaxing experience at the service department. Pulled in at 9am without an appointment and was able to drop off and pick up a few hours later. Nicholas greeted. Me and was the service department. Pulled in at 9am without an appointment and was able to drop off and pick up a few hours later. Nicholas greeted. Me and was professional and informative throughout. More

Very professional, on time, thorough, nice waiting area, spotless rest rooms, good recommendations, good listener spotless rest rooms, good recommendations, good listener More

Ferdy and Fran have been so helpful and accommodating any time I call! Thank you! time I call! Thank you! More