Herb Chambers Kia of Burlington

The dealership provided no timelines for the Kia repair and I had to call multiple times to get updates. Customer service could have been much better. and I had to call multiple times to get updates. Customer service could have been much better. More

I normally don’t leave negative reviews, but my experience with this dealership was unacceptable. The sales process started very well, and that’s the only reason I moved forward with purchasing a experience with this dealership was unacceptable. The sales process started very well, and that’s the only reason I moved forward with purchasing a $40,000 car. But once the documents were signed, everything changed. The customer service became the worst I have ever experienced. I asked for an Uber due to an urgent personal situation so I could pick up my car, and they refused to help in any way even after spending such a large amount of money. I also clearly explained that I could only come after 6–7 PM due to personal issues, and instead of supporting me, it became a huge and unnecessary problem. To make it worse, they never completed the car inspection. I am now driving a car without inspection, and I have to go to a Kia dealership myself to fix their mistake something that takes time I simply don’t have. I asked if they could at least offer a small courtesy, like an oil change or any type of customer care gesture, and they gave me absolutely nothing. The moment the sale was secured, the professionalism disappeared. This dealership does not value customers after the signature is on the paper. I do not recommend this place to anyone. More

Truly Exceptional Service for my Oil Change I recently visited the KIA Herb Chambers in Burlington for a routine oil change and, as usual, the staff was polite, friendly, and efficient. Th oil change w visited the KIA Herb Chambers in Burlington for a routine oil change and, as usual, the staff was polite, friendly, and efficient. Th oil change was done quickly and without a hitch. However, I am always pleased with the extra touch, they washed and vacuumed my car! Finding the car spic and span was a nice bonus and shows they value their customers. Thank you to the entire team for your efficiency and attention to detail. I highly recommend this KIA dealership for service. More

I am on my 5th lease with John! I have had excellent experiences on all! He explains and always answers all my questions. I’m very satisfied. I have had excellent experiences on all! He explains and always answers all my questions. I’m very satisfied. More

Michael is awesome so helpful, clear and guided me through the entire process really appreciate it! through the entire process really appreciate it! More

They treated my wife and I great . We didn't have to wait that long . Over all ,it was a great experience We didn't have to wait that long . Over all ,it was a great experience More

Service is fine with one exception - adding an additional fee above the advised service cost after service is complete is a sleazy way of doing business, which removes some stars. Got an 15K servi additional fee above the advised service cost after service is complete is a sleazy way of doing business, which removes some stars. Got an 15K service and was told it’d be $270. When it was complete I saw they added a $20 fee on top of the service. When questioned they said it was for disposal associated with the service. That’s part of the service, put it up front in the price, not a hidden service fee. I don’t care about it costing an extra $20, just tell me it’s $290 instead of $270 up front so it doesn’t leave a poor taste. Otherwise the staff was fine. The place is very small without many amenities - but it’s a Kia dealership so that’s somewhat expected. More

Great service and quick wait time. Very comfortable waiting area as well. I highly recommend this Kia dealership! Very comfortable waiting area as well. I highly recommend this Kia dealership! More

Good service, they are listening to the customer. Offering solutions and alternatives. Thank you !! ! Thanks Offering solutions and alternatives. Thank you !! ! Thanks More

Friendly and efficient service. In and out of my appointment within an hour and fifteen minutes. Will definitely bring my car in for service again. In and out of my appointment within an hour and fifteen minutes. Will definitely bring my car in for service again. More