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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.7
707 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 707 reviews

February 24, 2024

Great and friendly service it’s a pleasure bringing my car in for service Michael at the service desk was excellent More

by topbigdogga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael 5 stars
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Feb 26, 2024 -

Herb Chambers Kia of Burlington responded

Hi! We're glad to know that you had a great experience with Michael at our service desk! Thanks for choosing Herb Chambers Kia of Burlington and sharing your feedback.

Helpful
February 24, 2024

Very pleased with Kia of Burlington’s service . Mechanic is very thorough. As always great service ! More

by Ethel.keating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Herb Chambers Kia of Burlington responded

Ethel, Thank you for your kind words and five-star rating! Our team looks forward to serving you again in the future! - Herb Chambers Kia of Burlington

Helpful
February 22, 2024

I love this dealership. We bought our car in 2018 and come here for all maintenance. Waiting rooms are comfy enough. They offer coffee and water. Bathroom is always clean. More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

Herb Chambers Kia of Burlington responded

Dawn, we appreciate your loyalty to Herb Chambers Kia of Burlington and are glad you enjoy our amenities. Your feedback is valuable as it helps us improve our service! Thank you!

Helpful
February 08, 2024

I found the staff at Herb Chabers Kia to be friendly, and respectful and direct. More

by Carbuyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vladimir Klimov
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Feb 09, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the kind comments about our Herb Chambers Kia of Burlington team! Your support is very much appreciated and we hope to work with you again in the future!

Helpful
February 01, 2024

Julian Aguirre kudos to you for your help with our car! phenomenal job and service!!!! Couldn’t have done it without your outstanding help! Highly recommend Julian and his incredible team! Julian made this More

by asigal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rochelle and Matthew
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Feb 01, 2024 -

Herb Chambers Kia of Burlington responded

We're so glad to know that Julian and our team at Herb Chambers Kia of Burlington were able to provide you with such a positive experience! We strive for excellence in service, and it's wonderful knowing we hit the mark. Enjoy your new car!

Helpful
January 26, 2024

Vladimir was very easy to work with, no pressure or hassles. It was a pleasant buying experience More

by jgrealey2969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valdimir
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Jan 26, 2024 -

Herb Chambers Kia of Burlington responded

We really appreciate you taking the time to leave Herb Chambers Kia of Burlington this awesome review, thank you!

Helpful
January 24, 2024

I was very happy with the overall experience. My salesman John was very knowledgeable and personable I would definetley recommend this dealership More

by Cunningham333
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Herb Chambers Kia of Burlington responded

Hi Cunningham! It's great to know that John provided you with a top-notch experience at Herb Chambers Kia of Burlington. We appreciate your recommendation and look forward to serving you again in the future!

Helpful
January 20, 2024

Herb Chambers KIA of Burlington is the ONLY place I go to have my 2022 Sportage servived! They are friendly, informative, caring and above all TRUSTWORTHY! The Sales Department is awesome as well! No hidden More

by GerardDeViller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Herb Chambers Kia of Burlington responded

Gerard, we're delighted to know that you've had such positive experiences with our team at Herb Chambers Kia of Burlington. We truly appreciate your loyalty and trust in us over the years! We look forward to earning your business for years to come!

Helpful
January 18, 2024

Diego and Caesar provided exceptional customer service. I came in because of an issue with a tire and they had me back out on the road in an hour. A really go above and beyond for Kia owners. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Herb Chambers Kia of Burlington responded

Hi Melissa! We're glad to know that Diego and Caesar were able to assist you quickly at Herb Chambers Kia of Burlington. We always aim for exceptional service! Safe travels on the road ahead!

Helpful
January 16, 2024

Service desk staff not warm or welcoming. Annoyed that I didn’t have VIN or mileage off the top of my head. The closest Kia service so I feel like I have to go there. The tone is more “ an More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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Jan 19, 2024 -

Herb Chambers Kia of Burlington responded

Amy, I'm sorry to learn that your recent experience with our service desk staff didn't meet your expectations. We aim for a friendly and helpful environment, so it's disappointing to read something like this. We value feedback from our guests because it’s important to know what areas need the most focus. If you'd like to discuss, or have any other concerns, please reach out to me directly. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

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