Herb Chambers Kia of Burlington

EXCELLENCE at KIA Burlington After reviewing the best rated SUV's online, my husband decided that he wanted me to have a KIA Sorento. From the moment we stepped into the Herb Cham After reviewing the best rated SUV's online, my husband decided that he wanted me to have a KIA Sorento. From the moment we stepped into the Herb Chambers KIA dealership (in Burlington, MA), everyone greeted us pleasantly. Ultimately, I worked closest with Julian Aguirre. He was extremely patient, informative and helpful in every way. The entire process (which could be very stressful) went very smoothly, thanks to Julian and the whole team. I would highly recommend Herb Chambers KIA to anyone interested in buying a great vehicle and wants exceptional customer service. More

Love my Sorento! Thank you Frank Madden I recently leased a 2017 Kia Sorento at Kia Burlington. This is my second lease with this dealership and Frank Madden, sales and lease consultant, wo I recently leased a 2017 Kia Sorento at Kia Burlington. This is my second lease with this dealership and Frank Madden, sales and lease consultant, worked with me and got me a great deal. He went out of his way to find the car that I wanted. He even came in on his day off to accommodate my schedule. I love my new ride and would recommend this dealership. More

Tom O'Donnell is the best My experience with Kia Burlington MA ,regarding the car leasing was excellent; this is a second car that I have; I am happy with smooth and easy proce My experience with Kia Burlington MA ,regarding the car leasing was excellent; this is a second car that I have; I am happy with smooth and easy process of transition from one car to the other; the registration, inspection, lease paper signing, it was without any stress. Highly recommended. Viki More

Great car buying experience I just purchased a Kia Sorrento at Herb Chambers and would highly recommend this dealership. John Francis was my salesman and he was great to work wi I just purchased a Kia Sorrento at Herb Chambers and would highly recommend this dealership. John Francis was my salesman and he was great to work with. The process was stress free. I felt no pressure but I got the car I wanted and a deal I was very happy with. Everyone I dealt with including John , Julian and Dane was focused on my satisfaction. I have never written a review before but I wanted to share my positive experience. More

Horrible service! Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had hor Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had horrible horrible customer service from Herb Chambers Kia of Burlington. It ran the gamut from not properly fixing my car, to making me sit in a dealership for over 4 hours while they try to call me on the phone about my car, even though I was less than five feet away from them. After that experience, having turned to social media with my story, they did reach out to me and came to a small financial settlement. They then proceeded to not honor the agreement they made with me. Over a month later and I still do not have the check they promised me I would have. I've been assured it's currently in the mail and I assured them that I would be using the money to spread the word about how horrific their customer service is. Herb Chambers Kia of Burlington, horrible customer service, a lack of intelligent action and the inability to follow through on a simple promise. More

Love my new Kia Forte 5 Well all I can say is I am Satisfied!!After getting the car with a minor scratch Julian the sales manager came through with a rental and got the car Well all I can say is I am Satisfied!!After getting the car with a minor scratch Julian the sales manager came through with a rental and got the car back to me in One day!!way to go service team.Also wanted to mention Mr.Oconnell the GM personally called me and made sure I was Happy!!All abd all ended up being a great experience!!!Shout out to Rich the first point of contact..Great Job!Thank you and Cathy at front desk is awsome More

great buying experience My daughter just bought her first brand new vehicle; a 2017 Kia Sportage. The best thing I liked about working with Juliane and John Franics was the s My daughter just bought her first brand new vehicle; a 2017 Kia Sportage. The best thing I liked about working with Juliane and John Franics was the simple fact that they didn't apply any pressure to buy. They listened to what we were looking for and delivered it. Great experience. More

Great customer service This is my third Kia Optima and I couldn't be any happier. Julian and Ramon made it very easy. I will always recommend this place. It feels like home This is my third Kia Optima and I couldn't be any happier. Julian and Ramon made it very easy. I will always recommend this place. It feels like home every time I'm here. More

Excellant Professional Service John Francis was superb in helping us choose our vehicle. Extremely knowledgeable on the two options we were looking at. Then Herb Sochat went out o John Francis was superb in helping us choose our vehicle. Extremely knowledgeable on the two options we were looking at. Then Herb Sochat went out of his way to help with our financing. Everyone was courteous and professional. More