Herb Chambers Kia of Burlington - Service Center

Had a very bad experience a couple of month ago. Had a major issue with steering wheel. Took the dealership 2 weeks to "fix" the problem without providing a courtesy car. In 2 days I had exactly the Had a major issue with steering wheel. Took the dealership 2 weeks to "fix" the problem without providing a courtesy car. In 2 days I had exactly the same issue with a car. Took another 2 weeks to fix the problem without providing a courtesy car. Got other problems with engine definitely related to the fixing of the steering wheel. This dealership might be good to perform a simple tasks (oil change, tire rotation) but definitely not for more complex assignments. More

My trusted go to dealership for everything. Service is always great, fast and efficient! Michael Montealegre-Pineros was super helpful and explained everything. Service is always great, fast and efficient! Michael Montealegre-Pineros was super helpful and explained everything. More

Great fast inform service! Micheal let me know everything that was going on and when it should be ready. Micheal let me know everything that was going on and when it should be ready. More

Service is a 10, Cesar always takes care of me when I bring my jeep in he great and the team is also great thanks bring my jeep in he great and the team is also great thanks More

Well very busy Cesar was very helpful in getting my car fixed in only a few days. fixed in only a few days. More

I found myself in a heated argument over a Previous four wheel alignment. It ruined my entire day. wheel alignment. It ruined my entire day. More

Excellent work and great customer service no waiting period is too short easy to communicate period is too short easy to communicate More

Terrible mechanic service: They replaced my left strut, and just two months later, I found the three nuts on top were not even tightened. To make matters worse, when I needed emergency assistance, they re and just two months later, I found the three nuts on top were not even tightened. To make matters worse, when I needed emergency assistance, they refused to provide it. Instead, they simply told me to drop off the car and wait for my turn like it was just any other routine service. This is gross negligence and shows a complete disregard for safety and customer care. Their incompetence and indifference are absolutely disgraceful. More

This dealership is able to set up an appointment efficiently that will fit your schedule. When you arrive for your appointment you are greeted, paperwork is ready, plan of service is reviewed and t efficiently that will fit your schedule. When you arrive for your appointment you are greeted, paperwork is ready, plan of service is reviewed and time needed to complete is noted. The waiting area with rest rooms is clean, comfortable seating, television, coffee. If there are things along the way that need to be addressed, service manager stops and comes to discuss and for me brakes were needed which could be done at that time. I am new to the area, and this dealership is excellent. More

Mike was a delight. Easy to work with and communicated frequently. Car delivered at time promised Easy to work with and communicated frequently. Car delivered at time promised More