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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.7
322 Reviews

322 Reviews of Herb Chambers Kia of Burlington - Service Center

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April 25, 2024

Cesar was very helpful. He kept me informed about the prospective timeline regarding the major repair needed on my Soul. More

by bhnaxos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2024

My car needed a regular oil change and topping of fluids. So my experience is limited. They took notes of my other minor concerns and addressed them. I left my car at service center and almost 2 hours later More

by tatters-clang0e
Recommend Dealer
Yes
Employees Worked With
Na
Apr 02, 2024 -

Herb Chambers Kia of Burlington responded

We're glad to know that you had a positive experience with our service team at Herb Chambers Kia of Burlington. We aim for efficient and thorough work, so it's great to hear we hit the mark! Thanks for your review.

March 19, 2024

Amazing service, in and out within the hour. Very knowledgeable staffing who are willing to assist you with any questions. More

by James Montealegre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Montealegre
Mar 19, 2024 -

Herb Chambers Kia of Burlington responded

James, we're delighted to know you had a great experience at Herb Chambers Kia of Burlington! Our team is always here to help with any questions. Thanks for your review!

March 18, 2024

Michael at the front service desk was very helpful and professional. I came in first thing this morning with something that was an emergency to be fixed on my car and they took care of me right away. More

by John t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 18, 2024 -

Herb Chambers Kia of Burlington responded

Hi John T! We're glad to know that Michael and our team at Herb Chambers Kia of Burlington were able to assist you promptly. We appreciate your feedback!

March 18, 2024

This was the easiest experience I have had at any dealership! My appointment was in time and the technician showed me everything under the car that they inspected and made sure I was comfortable with More

by Susan.baccari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Herb Chambers Kia of Burlington responded

Susan, we're delighted to know that your experience at Herb Chambers Kia of Burlington was smooth and informative. We strive for such service! Thanks for the five-star review!

March 18, 2024

Our car in their for service; we have not been given any information. We had to ask a few times before finding that it would be at least a couple of months. We have not been told what the problem is other More

by Tredeau
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the review. We regret any inconvenience caused by this experience and will utilize this feedback to help improve our service & communication moving forward. We appreciate knowing that you remain confident in us to provide service for your automotive needs. Please feel free to contact me directly, if I may be of assistance in the future. Thanks again, Senee O'Connell - General Manager - soconnell@herbchambers.com

March 16, 2024

Ceasar was great. Explained everything g to me every step of the way. Service was done right the first time and in a timely manner. More

by Dustin.benoit6669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Herb Chambers Kia of Burlington responded

We're glad to know that Ceasar was able to provide you with a great experience at Herb Chambers Kia of Burlington. Thanks so much for your feedback!

March 11, 2024

I brought my car in to have a repair to my e brake and was really happy with Michael the service team member I was working with. Michael worked relentlessly to get my repair approved for coverage under m More

by esslakin55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in service
Mar 12, 2024 -

Herb Chambers Kia of Burlington responded

Hi Essla! We're so glad to know that Michael and our service team at Herb Chambers Kia of Burlington were able to assist with your e-brake repair. We always strive for the best possible outcome, including working hard on warranty approvals. Thanks for sharing this positive feedback!

March 09, 2024

Fantastic service by Diego, Michael and Cesar. Would advice anyone to bring their vehicle here. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Herb Chambers Kia of Burlington responded

We really appreciate you taking the time to leave Herb Chambers Kia of Burlington this awesome review, thank you!

March 03, 2024

Extremely satisfied with my experience with Burlington KIA service department! Cesar is the best and is very knowledgeable. I waited and it was about an hour, but the waiting area was comfortable an More

by Oldtoad33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Herb Chambers Kia of Burlington responded

We're so glad to know you had a great experience with Cesar and our service department at Herb Chambers Kia of Burlington! It's wonderful that your Sportage is running smoothly. We appreciate the kind words and look forward to seeing you for future services!

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