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Diego Barreto
Diego Barreto, Service Manager, Herb Chambers Kia of Burlington
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Diego Barreto

Service Manager

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

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2 Reviews of Diego Barreto

September 12, 2018

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"Buy your car here, get it serviced elsewhere."

- lefos

I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that takes 5 minutes to replace. Pros: Service and Sales staff were very nice. Get a wash and vacuum with any service(including an oil change) Prices are good Cons: The technicians don't care about your vehicle. I brought my car in because a piece of trim fell off the car and was under warranty. I still had the broken part, in case they needed to see what I was talking about, and instead of replacing the part, they just glued the broken damaged one back on, and it wasn't even done well... It wasn't lined up at all with the rest of the trim(very noticeable at a distance) and was scratched and damaged. I brought my car back today, and again, asked for this part to be replaced, the repair looks good, and since it was a warranty part, I wasn't charged. But they then left my car unlocked with the windows open in front of the service station.... In the middle of a rain storm... Thankfully I showed up just as it finished(coincidence, they didn't call), but if I had been 10 minutes later, it started raining really hard and this would have been worse. In short, the technicians have no pride in their work, and don't respect your vehicle. Go elsewhere.

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Recommend Dealer
Yes

Other Employees Tagged: Cesar Arbelae, John Francis

June 17, 2017

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"Horrible service!"

- Jtactor

Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had horrible horrible customer service from Herb Chambers Kia of Burlington. It ran the gamut from not properly fixing my car, to making me sit in a dealership for over 4 hours while they try to call me on the phone about my car, even though I was less than five feet away from them. After that experience, having turned to social media with my story, they did reach out to me and came to a small financial settlement. They then proceeded to not honor the agreement they made with me. Over a month later and I still do not have the check they promised me I would have. I've been assured it's currently in the mail and I assured them that I would be using the money to spread the word about how horrific their customer service is. Herb Chambers Kia of Burlington, horrible customer service, a lack of intelligent action and the inability to follow through on a simple promise.

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Recommend Dealer
No

Other Employees Tagged: Cesar Arbelae

Jun 19, 2017

Herb Chambers Kia of Burlington responded

Mr. Turner, Our business relationship started in March of 2013, when you purchased your Kia Soul and you have been a valued customer with our service department ever since. We would like to think that in the past 4 years, we have provided a level of service where you chose to continue our business relationship. Unfortunately, with your recent service visit we have failed to deliver the level of care that you’ve experienced over the years. We are truly sorry for your recent service experience. The great thing about social media is that customers have a great venue to express either positive or negative reviews. The Herb Chambers Companies takes every review to heart and we also understand that as a company we strive for perfection, but can sometimes fall short. The great news is that we then have the opportunity to reach out to customers and turn things around and create an even better customer experience, while improving our own process. We can utilize the negative experience to turn it into a positive teaching moment. We always want to keep the communication lines open, so please feel free to call me at your earliest convenience. Once again, we do sincerely apologize for your most recent service experience. Regards, Senee O'Connell, General Manager

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