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Herb Chambers Lexus of Hingham
Hingham, MA
2,751 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,751 reviews
June 30, 2021
June 29, 2021
As always, my experience with this dealership was excellent. The customer service is commendable and the service is prompt and within the time frame that was promised. Tom was courteous and professio excellent. The customer service is commendable and the service is prompt and within the time frame that was promised. Tom was courteous and professional. More
by Jjmorton8
Employees Worked With
Other Employees :
Mark Haussman was also extremely nice and helpful.
June 29, 2021
Just had my 20,000 mile service and inspection sticker with car wash inside and out. I pulled in, was greeted, price quoted with no stress. Job was done quickly and for less than price quote. with car wash inside and out. I pulled in, was greeted, price quoted with no stress. Job was done quickly and for less than price quote. More
by Jcanavan@canavanlaw.com
Employees Worked With
June 28, 2021
Decided it was time to get a new car. Was treated with nothing but complete professionalism from start to finish! Would recommend this dealer!! nothing but complete professionalism from start to finish! Would recommend this dealer!! More
by Kennethdasilva103
June 28, 2021
Great experience with this Lexus dealership in Hingham. It was for an airbag recall but they got me in quick and did the work faster than the time estimated. The service rep was pleasant to deal with and w It was for an airbag recall but they got me in quick and did the work faster than the time estimated. The service rep was pleasant to deal with and was super knowledgeable about other possible repairs I inquired about. More
by Satisfied customer
Employees Worked With
Claudia Melgarejo
June 25, 2021
This is my second Lexus from Herb Chambers . My salesman, Marcus, went above and beyond locating the exact car I wanted, and delivered it before the anticipated time frame. He demonstrated top notch profess Marcus, went above and beyond locating the exact car I wanted, and delivered it before the anticipated time frame. He demonstrated top notch professionalism and was attentive to my concerns. More
by Psimp1962
June 24, 2021
June 24, 2021
This is the 3rd car we've bought from HC Hingham. We had a problem with the sales process. We knew what car we wanted to buy and wanted a price on it. We were siphoned to a call center sales person who ha a problem with the sales process. We knew what car we wanted to buy and wanted a price on it. We were siphoned to a call center sales person who had to follow a script trying to get us to come into the dealer for a test drive (which we had already done) and to get our trade in appraised (which we had already done). It was impossible to get a price from the individual as he is not allowed to give prices, but we couldn't get to a sales person because call center had to follow procedure to try 3 times before passing us on to sales. We like HC Hingham but almost left them due to frustration with the process. Once we complained to HC corporate we were treated as we expected. Recommend that they think twice about outsourcing their call center or at least adjusting the process. More
by timsmith1944
