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Herb Chambers Lexus of Hingham

Hingham, MA

4.9
2,799 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,799 reviews

May 01, 2021

Had to purchase a vehicle in a short timeframe due to loss of a previous car. They did their best to put me in a new car of my choice quickly. Courteous staff. More

by Richard Paugh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Barbosa
May 03, 2021 -

Herb Chambers Lexus of Hingham responded

Richard - We are happy to hear that our team helped you get into a new vehicle in a timely manner. Thank you so much for choosing Herb Chambers Lexus of Hingham! We wish you many safe miles in your new ride.

May 01, 2021

I must tell you, if you want to have a great experience while shopping for a reliable and luxurious car ask for Marcus Karam. As a recent graduate and a new professional I was looking for a car that is rel More

by Tonie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Herb Chambers Lexus of Hingham responded

Tonie, thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Herb Chambers Lexus of Hingham, and we will certainly let Marcus know that you appreciate his help. We hope that you continue to enjoy your newly purchased 2021 Lexus RX!

April 30, 2021

Best dealership ever! Worked with me to find exactly what i was looking for. Professional, caring, informative!! worked with us; good trade in value for my prior vehicle. treated us with dignity & res More

by Clncconsalvi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jano (not sure of spelling), Vitor Duarte
Apr 30, 2021 -

Herb Chambers Lexus of Hingham responded

"Best dealership ever!" makes for a great review. Thank you so much for choosing Herb Chambers Lexus of Hingham for your new vehicle and taking time to share so many kind words! We wish you many safe miles in your new vehicle.

April 30, 2021

This is the friendliest car dealership that I have ever been to. Kevin and Marcus are top notch!!!!! I love that even though I went in for the smallest thing, they washed and vacuumed my car!! Carolyn More

by Carolyn L.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Chan
Apr 30, 2021 -

Herb Chambers Lexus of Hingham responded

Hi Carolyn! We're so glad to hear you had a great experience with the service team here at Herb Chambers Lexus of Hingham. We appreciate your business and look forward to seeing you again next time!

April 30, 2021

Great experience! Everyone we worked with was welcoming and friendly. Michael in Sales was patient with us and answered all my questions. We did not feel pressured at anytime and that was a main reason w More

by Tara M
Recommend Dealer
Yes
Employees Worked With
Michael Sarkis
Apr 30, 2021 -

Herb Chambers Lexus of Hingham responded

Hi Tara! We're happy to hear you had a fantastic buying experience here at Herb Chambers Lexus of Hingham, and we're especially glad that Michael made the sales process pleasant and pressure-free. We strive to ensure that every customer is confident in their decision when they drive off our lot! Thank you for your business and congratulations on the new ride!

April 29, 2021

Mark was a pleasure to deal with when purchasing our first Lexus. After explaining my back problems, he suggested that we try 3 different models. After test driving the first two, the third was a charm. More

by JD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Herb Chambers Lexus of Hingham responded

Welcome to the Lexus family, JD! We are thrilled that Mark has been so attentive and helpful throughout the process. Thank you for choosing Herb Chambers Lexus of Hingham!

April 28, 2021

Friendly staff. They gave a detailed estimate with all the problems that my vehicle had. They delivered the vehicle when they promised. A good experience overall. More

by rb951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo, Claudia Melgarejo
Apr 28, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to share! We strive to deliver a seamless experience for our guests, and it is wonderful to hear that this was reflected in your time working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you again down the road!

May 16, 2021 -

rb951 responded

Unfortunately, a couple of weeks later and after 7 thousand dollars of repairs i found i had no windshield wiper fluid. I open the hood and found that the inlet into the fluid reservoir was detached and all clips to hold it place and all clips to hold the engine cover are missing. A poor way to end 7 thousands dollars worth of repairs.

May 16, 2021 -

rb951 responded

I am asking Herb Chamber Lexus Hingham to correct this sloppy job. I will report whether they fix it or not.

April 27, 2021

I met Marcus Karam while purchasing my first Lexus!!! I had been avoiding purchasing a new car because I was dreading the “sales process.” I have already recommended Marcus to friends. First of all his no More

by Carolyn L.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Herb Chambers Lexus of Hingham responded

Welcome to the Lexus family! We are thrilled to read your glowing feedback about Marcus and we will be sure to pass along your appreciation to him. Thank you from all of us at Herb Chambers Lexus of Hingham and safe travels in your new car!

April 27, 2021

Professional from the moment we were greeted at the door. Our salesman, Sean Duddy, never broke stride in working with us to sell us the car that we wanted at a fair and very reasonable price Will More

by mbdunay
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Duddy
Apr 27, 2021 -

mbdunay responded

Thanks for a surprisingly positive experience.

Apr 27, 2021 -

mbdunay responded

Overall, a very positive experience. Will continue to do business with Herb Chambers organization.

Apr 28, 2021 -

Herb Chambers Lexus of Hingham responded

Congratulations on your new car! We are thrilled that Sean and the team exceeded your expectations and gave you a great experience. Thank you for choosing Herb Chambers Lexus of Hingham and recommending our work!

April 26, 2021

The fellow who takes care of me in the inspection area is great , they took me on time and finished on time. I was called went out and picked up My clean car More

by Moneycopper
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Herb Chambers Lexus of Hingham, and if you ever need anything else, don't hesitate to come back and see us again!

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