Herb Chambers Lexus of Hingham

"Fabulous Customer Service" AJ was a phenomenal salesman. I went in to the dealership late in the evening, not really sure exactly what I was looking for or what my options were. AJ was a phenomenal salesman. I went in to the dealership late in the evening, not really sure exactly what I was looking for or what my options were. He took the time to go over everything with me. We looked at several different cars and he put in extra time and effort into finding exactly what I wanted. I am used to salesmen trying to pressure me into things I don't really want. He went back in forth what felt like 100 times until everything finally worked out they way I needed it to. Throughout the whole process, AJ was so kind and attentive. He did everything he could to make sure I was happy and satisfied. I would highly recommend AJ to anyone who is looking to purchase a Lexus. I love my new SUV and AJ made the whole experience so much better! More

Excellent work by A.J. Fiore I had the most excellent experience today in leasing a new IS 350 AWD at Herb Chambers Lexus of Norwell MA. Mr. A.J. Fiore the sales and lease consult I had the most excellent experience today in leasing a new IS 350 AWD at Herb Chambers Lexus of Norwell MA. Mr. A.J. Fiore the sales and lease consultant conducted the deal with the most professional and friendliest manners. Thank you very much A.J. and Herb Chambers Lexus of Norwell for this wonderful experience. I highly recommend this dealership. More

Great customer service I couldn't be happier with the service! My salesman, Michael Gibbons, was excellent to work with. He made the whole experience effortless, and made su I couldn't be happier with the service! My salesman, Michael Gibbons, was excellent to work with. He made the whole experience effortless, and made sure we understood everything. To top it off, we left personal items in our old car, and he was so kind to drive them back to our house when he left work that day! A++++ More

Extra Length I totally forgot my 12:30pm service appointment and called to apologize to Paola and reschedule. I called at about 4:45pm when it occurred to me I had I totally forgot my 12:30pm service appointment and called to apologize to Paola and reschedule. I called at about 4:45pm when it occurred to me I had missed it. She said, no problem, we can reschedule you. She asked how far away I lived and I told her about 10 minutes and she said would you like to come in now? I was delighted and she had me in and out in an hour, not the scheduled 90minutes for oil change and tire rotation. Very, very, accomodating and with the service hours till seven it makes it convenient. More

My Experience I have always owned used Lexus cars. I was thrilled when a dealership opened on the South Shore, as I was driving to Sharon often for service. First a I have always owned used Lexus cars. I was thrilled when a dealership opened on the South Shore, as I was driving to Sharon often for service. First and foremost, the service department is exceptional. I felt valued and cared for every time I brought my car in. I recently noticed a used Chevrolet one day when I was leaving the service department. I was due for a trade and decided to visit the sales showroom where AJ greeted me. He is truly a great asset to the sales team at the Norwell location. He took the time to explain my options and the car's features. He automatically provided me with the CarFax and service history of the vehicle. He followed up on every question and concern that I had about my purchase. I would recommend AJ to any of my close friends, coworkers and family. He treated me with the up most respect and a valued customer, even though I was interested in a different brand than Lexus. I absolutely love my new car and cannot thank AJ enough for making this happen. The Business Manager was also exceptional and attentive to detail. Overall, I received a great experience from Lexus at Norwell and look forward to coming back. More

Great Sales Experience I had a great sales experience at Herb Chambers Lexus of Norwell, I initially found the car online and drove down to check it out. I was impressed by I had a great sales experience at Herb Chambers Lexus of Norwell, I initially found the car online and drove down to check it out. I was impressed by the quality of the used cars on their lot, and the low pressure attitude of the sales staff. We were greeted by Jim Donovan, who ended up assisting us throughout the sales experience. We were not purchasing a Lexus vehicle, but I was very knowledgable of the Audi model that we looked at. Jim let us take the car on an extended test drive, and had a great route to get to know the car on. The car was well presented, and I felt very comfortable purchasing with the dealership. The financing team was great, and I was given a fair and reasonable price for my used car. I would definitely recommend both Lexus of Norwell and Jim for his patient and cooperative sales experience. More

Used BMW Jim Donovan is a very responsible and professional dealer, I have had great service and he basically take care of everything for me including insuranc Jim Donovan is a very responsible and professional dealer, I have had great service and he basically take care of everything for me including insurance, registration, cleaning, etc. More

Exceptional All employees went above and beyond to make a very good experience...service consultants and technicians took time and explained all procedures....mad All employees went above and beyond to make a very good experience...service consultants and technicians took time and explained all procedures....made an effort not to do unnecessary repairs and consulted with me on each step of the way GRATEFUL & happy G.T.R. More

The experience my husband and I had at Lexus of Norwell was phenominal. The staff was kind, helpful and very knowledgable and met every one of our wants and needs with ease. In particular Donna, John, Tim was phenominal. The staff was kind, helpful and very knowledgable and met every one of our wants and needs with ease. In particular Donna, John, Tim and Wiara went above and beyond their normal duties to help us find a car that met all our requirments and explain the features that the car came with. I highly recommend Lexus of Norwell and will be bragging about my new car for weeks to come. Thank You, Carlos&Dorothy Cabido More

GREAT sales experience when recently purchasing a new Lexus RX 350 from John Martinelli and the folks at Herb Chambers Lexus of Norwell. John did his very best to make this a smooth and effortless trans Lexus RX 350 from John Martinelli and the folks at Herb Chambers Lexus of Norwell. John did his very best to make this a smooth and effortless transaction, giving us what we wanted for our trade and a great price on our new Lexus. I highly recommend Herb Chambers Lexus of Norwell and sales consultant John Martinelli...five stars to both !!! More