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Herb Chambers Lexus of Hingham

Hingham, MA

Overview
Employees
Reviews
Vehicles
4.9
2,746 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,746 reviews

September 02, 2023

I was disappointed for the last two services i have them service my car like before. More

by tonyrmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas McCafferty
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2023 -

Herb Chambers Lexus of Hingham responded

I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please reach out to me at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

September 02, 2023

His services are good he has good communication skills and takes his time to explain. Was delighted to have him as my vehicle advisor. More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Chan
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Sep 05, 2023 -

Herb Chambers Lexus of Hingham responded

Betty, we're glad to know you had a positive experience with our team at Herb Chambers Lexus of Hingham. We always aim for clear communication and thorough explanations. Thanks for your feedback!

September 01, 2023

Great experience at this dealership, from beginning to end. Service was quick and efficient. Everyone was helpful and polite. No one tried to push anything. It was really a pleasant experience. More

by Eugeniapapa13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cagdas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had a great experience at Herb Chambers Lexus of Hingham. Our team always aims for efficient and helpful service without any pressure. Thanks for the positive feedback!

September 01, 2023

Talisa is amazzzzzziiing! Her customer service skills are off the charts every time I go for service More

by Elisafranklin99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vitor Duarte
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Sep 05, 2023 -

Herb Chambers Lexus of Hingham responded

Elisa, we're delighted to know that Talisa consistently provides top-notch service during your Herb Chambers Lexus of Hingham visits. Thanks for your kind words and support!

September 01, 2023

They are first class! Made the car buying experience effortless! Definitely recommend this dealership! Thank you More

by clavigueur1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Dinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know your car-buying experience was effortless at Herb Chambers Lexus of Hingham! Thanks for recommending us, we appreciate it. Safe travels in your new vehicle!

September 01, 2023

Excellent service and overall a pleasant experience. Caren was very informative and knowledgeable of the vehicle workings . Caren’s professionalism, commitment, and exuberance should not go unnoticed. More

by Ed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caren 10 Stars
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Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

Ed, thank you for the review! We are so glad to hear that Caren delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

August 31, 2023

Very professional and customer service oriented staff. Excellent communication re: status of work & consistent on time completion. Always feel like my vehicle is being maintained by highly competent techn More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
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Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your kind words! Our team at Herb Chambers Lexus of Hingham is dedicated to providing top-notch service, and we're glad it shows. Thanks for trusting us with the maintenance of your vehicle. See you next time!

August 31, 2023

Great customer service by my sales associate Caren who provided excellent attention to detail and made a the whole process enjoyable! More

by JANE714497
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caren, sales associate
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Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that Caren and our team at Herb Chambers Lexus of Hingham were able to provide you with the excellent customer service we strive for. Thanks for sharing your enjoyable experience!

August 31, 2023

Lexus of Hingham can not service their customers to the best of their abilities. What is going on? You need to be better and do better!!! More

by Gsabban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're sorry to read about your experience and we appreciate you bringing this to our attention. We strive for excellence in all aspects of our service, so it's disappointing that we didn't meet those expectations here. I'd like the opportunity to discuss this further with you - please reach out at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

August 31, 2023

Lexus of Hingham is the best Lexus dealership and service center I have interacted with. I always leave satisfied. I must mention that Eric Castillo has significantly enhanced the focus on customer experienc More

by hakim.lakhani@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Salvador
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Aug 31, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that you had a great experience at Herb Chambers Lexus of Hingham, Hakim! It's wonderful that Eric and Lauren could demonstrate our commitment to customer service. We look forward to your next visit!

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