Herb Chambers Lexus of Sharon

Satisfaction : This is my third Lexus purchased from Herb Chambers. It was a pleasure to do business with Marc Vigor. Marc is very capable. He explains everything about the vehicle. He is a gentleman a Herb Chambers. It was a pleasure to do business with Marc Vigor. Marc is very capable. He explains everything about the vehicle. He is a gentleman and made buying a new vehicle a pleasure. More

I wanted to be sure to recognize both Bill Kessler of sales and Rocco Saghbini who facilitated the buisness end on my recent purchase Both Mr. Kessler and Mr. Saghbini had the highest professionalism. sales and Rocco Saghbini who facilitated the buisness end on my recent purchase Both Mr. Kessler and Mr. Saghbini had the highest professionalism. They both ensured that the process went smoothly even when some barriers arose. It is gentlemen like these and my service rep Frank Cardinale that have our family continue to use Herb Chambers Lexus for all of our cars. Many Thx More

I walked in without any expectation as I had bad experience with other Herb Chambers dealership but after 3 minutes of talking with the sale's person, Nick Salem, I felt the warmth, attention, and w experience with other Herb Chambers dealership but after 3 minutes of talking with the sale's person, Nick Salem, I felt the warmth, attention, and welcome. I felt like dealing with my family. With Nick's experience, knowledge, PATIENCE, and Pressure Free, I knew I'm in the right place. Even though I didn't get the price I want for my trade I still believe I made one of the best deals I've ever made in my life. Of course, I have also to thank Rocco Saghbini for finalizing the deal. I think I found a new home for all of my car dealings at Herb Chambers of Sharon (Lexus). The overall experience was very good from the start at the receptionist to signing the deal and leaving with very good feelings. More

This is our 4th purchase from Lexus and each car we have purchased has been thru Marc Vigor. Marc is beyond professional but at the same time makes you feel like you have known him his entire life. He liste purchased has been thru Marc Vigor. Marc is beyond professional but at the same time makes you feel like you have known him his entire life. He listens intently to what your needs are and finds the best fit. He is one of the main reasons we return to this specific dealership and we will continue to purchase cars as long as Marc is our sales person.. More

Nick and Rocco are outstanding with exceptional customer service and will recommend them in a heartbeat. I leased a 2014 IS 250 for my daughter. service and will recommend them in a heartbeat. I leased a 2014 IS 250 for my daughter. More

My car-buying experience at Lexus was the best that I could have imagined. Marc Vigor, my sales consultant, spent a lot of time with me to help select the best certified pre-owned car for me. After many could have imagined. Marc Vigor, my sales consultant, spent a lot of time with me to help select the best certified pre-owned car for me. After many hours of test-driving and discussing and learning about a wide range of cars, I made my decision and selected a beautiful IS 250. Since then, Marc has always been available to answer any questions that I have... any time of day. Marc really made this whole experience so nice and easy for me! He was very professional and well informed about all the models and years and the features and amazing technology and was never pushy or aggressive and I really appreciated that. I would definitely recommend Marc Vigor and Herb Chambers Lexus of Sharon to anyone looking for a great car and a fantastic experience overall. More

I bought a certified pre-owned Lexus and the experience could not possibly have been better. Not only is the dealership itself modern, bright and cheerful, but our sales guy, Marc Vigor, was the best I eve could not possibly have been better. Not only is the dealership itself modern, bright and cheerful, but our sales guy, Marc Vigor, was the best I ever encountered in 40 years of buying cars. There was no haggling because of the Smart Pricing policy at Herb Chambers so Marc simply spent his time helping us choose the best car for what we could afford. He was incredibly informative and, more important, just a pleasure to deal with. The kicker? My wife and I were having a senior moment working with the remote feature of locking the doors when we left the dealership and parked at a local restaurant to celebrate our new purchase. We called Marc for instructions and he then did what we thought was incredible. He left his desk, got in his car and drove to our restaurant parking lot to show us (again) what we were doing wrong. Now that's service! More

I bought a Lexus about 6 months ago and bought the extended tire and wheel protection package. When one of my tire popped, I went to another Lexus dealership in New Hampshire and tried to used my whee extended tire and wheel protection package. When one of my tire popped, I went to another Lexus dealership in New Hampshire and tried to used my wheel and tire protection package there but they didn't accept it. When I bought my Car, Bill Kessler was my sales person and he gave me his number and told me to call/text him whenever when I had a problem. So I called him and explain to him my situation how I was at another dealership and they didn't take extended protection plan. He told me that it should work and also got someone from the finance office to go over the plan with me too. Then he told me if they dont accept the plan there, just come down to the Herb Chambers in Sharon to get it taken care of. So I drove an hour down to the Herb Chambers, and the service agent knew about my situation since Bill told him about it. They took really good care of me and also filled my gas for me too. I would recommend the Lexus service but also Bill Kessler to anyone that wants to buy a car. He is genuine and cares for his buyers even if i bought the car 6 months ago. Thats what I call 5 star service and care!! More

February 2014 What was supposed to be a test-drive only February 2014 What was supposed to be a test-drive only ended up being a great car-buying experience from start to finish. My husband had set-up an a February 2014 What was supposed to be a test-drive only ended up being a great car-buying experience from start to finish. My husband had set-up an appointment with Cliff Blacker to test-drive my choice vehicle, and when we arrived at the dealership Cliff had the two cars I was interested in ready for me to take out on the road. Having never owned a Lexus before, Cliff gave me a terrific intro to the car, its capabilities and its features during the test drive, so that by the time we pulled back to the dealership, I knew I had found the car for me. The sales process with Cliff was seamless. He explained every step of the sales process as far as pricing, certifications, financing etc. and gave us all the time we needed to ask questions, and then speak privately as we made our decision. At no point did I feel pressured, hassled, bullied or pushed into buying my car, which is the reason we kept the ball rolling and bought it! We had to arrange to come back the following evening to complete financing, to drop-off our trade and to pick-up the new car, and Cliff was happy to work around our schedules and make himself available to us. Following our time with the finance office, Cliff took close to an hour to go over every feature of my new car to make sure that we knew everything and anything about the vehicle before we drove off the lot. I left the dealership really understanding my car - and also knowing he was just a phone call away if I had questions. Cliff followed-up the sale with phone calls and emails to make sure we were happy and to thank us for our business, and in our few exchanges when my husband had questions, he was back to one of us immediately. Our experience with Clayton Zak in finance was equally impressive. Clayton was efficient and kept the process in-motion, while answering all our questions and ensuring I was offered all of Lexus' extra benefits and warranties/certifications. He had a fun, upbeat personality - which is exactly what you need while signing all the paperwork! Cliff and Clayton were excellent examples of what it means to now be a part of the Lexus family. The dealership knows how to make its customers feel valued and important, and I have never had such solidly good, honest service in all my years of car ownership. Doing business with Herb Chambers Lexus of Sharon was a true pleasure, and we look forward to maintaining this relationship for years to come. More