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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,686 Reviews

2,686 Reviews of Herb Chambers Lexus of Sharon - Service Center

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December 02, 2022

Very pleasant experience. Great customer service. I will be back when my car needs servicing again. More

by cpcin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Herb Chambers Lexus of Sharon responded

It is great to see this 5-star review! Thank you! We hope to see you again soon here at Herb Chambers Lexus of Sharon!

December 01, 2022

My service appointments are always a great experience. Mark makes me feel welcome and at home. He’s very professional and pleasant too. More

by betsybaez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for this great review and feedback about Mark and our team! We really appreciate it! -- Herb Chambers Lexus of Sharon Team

December 01, 2022

They make car ownership so headache free. It's just another level of service. Thank you, Herb Chambers Lexus! More

by borismd
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Herb Chambers Lexus of Sharon responded

We’re delighted to get your 5-star review of Herb Chambers Lexus of Sharon. Our team strives to deliver stress-free and dependable service to all of our clients, so your positive feedback means the world to us!

November 30, 2022

Great service every time with quality work and dependable advisors. Brian the mgr is the best! More

by DWard
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Brian. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Sharon!

November 30, 2022

Everyone is friendly and accommodating. Facility is always spotless and turnaround time always meets what was communicated or is updated throughout the appointment. More

by bjf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Nov 30, 2022 -

Herb Chambers Lexus of Sharon responded

When we see words like "friendly and accommodating" it lets us know we are doing a great job. Thank you from the whole team at Herb Chambers Lexus of Sharon!

November 30, 2022

Excellent service department that provides fair pricing, outstanding work, and attentive service-levels. Great experience. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Callahan
Dec 01, 2022 -

Herb Chambers Lexus of Sharon responded

Chris, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back!

November 30, 2022

They never gave us clear pricing on the service they did for us when we sent the vehicle in for service. They asked us if we wanted stuff done and lumped it in with some warranty things with out being clea More

by gkfaucher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Vicente
Dec 14, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the feedback. I would be happy to go over your repair line by line. Please contact me so I can further assist. Sincerely, Johnny Dang - General Manager - jdang@herbchambers.com

November 30, 2022

The dealership is first class. The employees there, especially Mark Forcucci in service, are very helpful and they bend over backwards to get things done. I highly recommend this d More

by bkendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the review. We're happy to hear that Mark and the service team worked hard to assist you. Have a nice day, from the Herb Chambers Lexus of Sharon team. See you again next time!

November 29, 2022

I absolutely love this dealership. I’ve bought or leased 4 vehicles from them and always had the vehicles serviced at their Sharon facility. I plan to continue buying more vehicles More

by cklpell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Herb Chambers Lexus of Sharon responded

This review means a lot to us! Thank you for choosing Herb Chambers Lexus of Sharon and for sharing your thoughtful feedback about our team. We hope to see you again!

November 29, 2022

This was my first time at the dealers service department and I was blown away! Randy is very knowledgeable, easy to talk to and took care of my issue. The service department took the time to find the sourc More

by cparise77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Nov 30, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the review! We're glad to hear that Randy and the rest of the service team worked hard to assist you and your vehicle. We appreciate your business here at Herb Chambers Lexus of Sharon, and we'll see you again next time.

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