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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,682 Reviews

2,682 Reviews of Herb Chambers Lexus of Sharon - Service Center

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March 08, 2022

The service was very good. People were very friendly and helpful the loaner car was a hybrid which I liked for a change More

by Reinhardtjohne
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for leaving Herb Chambers Lexus of Sharon a positive review! We are glad our team was accommodating, and you enjoyed your hybrid loaner. See you down the road!

March 08, 2022

Our experience with Ronni is always a fantastic one. She is knowledgeable and very responsive in her communication. More

by bridget_graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Herb Chambers Lexus of Sharon responded

It is truly our pleasure to assist, Bridget! Thank you for the fantastic review and for choosing Herb Chambers Lexus of Sharon - we'll be sure Ronni hears your kind words!

March 08, 2022

I have been doing business with Herb chambers for 25 years I have never had an issue with the Sharon location More

by Alorenz1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the review! We are glad to see that our team has been taking care of you for 25 years. Thanks for your business!

March 08, 2022

I could go to any Lexus dealership but what keeps me loyal to Herb Chambers Lexus in Sharon is the customer service. Specifically Ronni and Eric in the Service Department go above and beyond to make sur More

by Theramfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Graf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Herb Chambers Lexus of Sharon responded

We are delighted that our team stands out from the crowd! Thank you for choosing Herb Chambers Lexus of Sharon and for stopping by to mention Ronni and Eric. See you next time!

March 08, 2022

Service department culture has changed in the last few years from being customer focused to maximizing revenue. I feel the service department nickel and dimes it’s customers now and overcharges on everyt More

by Tkelley401k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Forcucci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Herb Chambers Lexus of Sharon responded

Hi, thank you for the feedback. Feel free to reach out so I can further understand why you feel that way in regards to our Service Department. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

March 05, 2022

The service always runs smoothly. Easy check-in, comfortable business lounge area to work in, and easy checkout. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Herb Chambers Lexus of Sharon responded

Tom, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

March 05, 2022

Absolutely excellent service and Matthew was great from beginning to end of service for my car! More

by kkranz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Kline
Mar 07, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are thrilled to hear that you are so confident in Matthew to get the job done. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Sharon!

March 04, 2022

Been using them for years. High quality relationships and loyalty with their customers ! Their Service Department is top notch. More

by Jsprague1900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Mar 06, 2022 -

Herb Chambers Lexus of Sharon responded

What an outstanding review! We sincerely enjoy getting to know our guests and their vehicles and doing all we can to keep them safely on the road. Thank you for supporting us with positive feedback at Herb Chambers Lexus of Sharon, and we look forward to working with you more as the miles add up!

March 03, 2022

Eric is the best. Excellent customer service, always goes out of his way to help. Thank you Eric More

by agnesnansubuga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Mar 03, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for sharing your experience with Eric! It was our pleasure to work with you here at Herb Chambers Lexus of Sharon and we hope to welcome you back for your future service needs.

March 03, 2022

Prompt service courtesy staff done on time easy online booking pre service list of cost More

by lgersten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Herb Chambers Lexus of Sharon responded

We are happy to hear from you! Thank you for choosing Herb Chambers Lexus of Sharon and for stopping by to share your experience. We hope to see you again down the road!

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