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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,730 Reviews
Call Service Center (508) 668-5600

2,730 Reviews of Herb Chambers Lexus of Sharon - Service Center

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November 22, 2021

Excellent customer service. Friendly, polite, professional employees. They keep you informed as you wait in a pleasant area with everyone socially distanced. More

by nickinson99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
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Nov 22, 2021 -

Herb Chambers Lexus of Sharon responded

Our team will be delighted to receive your positive feedback, Nick! It's great to hear that our informative care and comfortable waiting area made your visit such a success. Herb Chambers Lexus of Sharon is grateful for your business, and we hope we'll see you again next time you require service!

November 22, 2021

Always an efficient and pleasant experience. Ronni was very thorough, I usually have Mark, who is great! More

by cspritz or Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2021 -

Herb Chambers Lexus of Sharon responded

Carol, thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Ronni and the Herb Chambers Lexus of Sharon team. We appreciate your support and hope to see you back next time!

November 22, 2021

Been working with the dealership fir ten years. Ronnie the service pro has been excellent. A bit pricy but very reliable. More

by Adamkaplan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2021 -

Herb Chambers Lexus of Sharon responded

We're happy to hear that our team had taken care of you for a decade! It's great that Ronnie was wonderful to work with. We appreciate your kind words about the Herb Chambers Lexus of Sharon team.

November 22, 2021

They come all the way to VT to get our car, leave us the loaner and then return our car. It doesn't get much better than that! All work done well and as specified. More

by mrosskam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
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Nov 23, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your business and are happy to hear that you are so confident in the Herb Chambers Lexus of Sharon team to get the job done. Drive safely, and we hope to see you back again down the road!

November 21, 2021

I had a great experience! The place is very efficient and had me in and out in 90 Minutes. They even patched my tire! More

by jpau62756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
Report | Print
Nov 22, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such an efficient experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

Very courteous and helpful staff. They were able to get me in quickly too and service was completed earlier than promised. Randy kept me informed every step of the way More

by stephsusen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
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Nov 21, 2021 -

Herb Chambers Lexus of Sharon responded

Nothing makes our day like hearing we exceeded your expectations! We're so glad we were able to accommodate you and that we could keep your service visit efficient. The Herb Chambers Lexus of Sharon team is grateful for your business, and we'll be here whenever you need us next!

November 20, 2021

Amazing customer service in addition to a great product. It is understandable that Herb Chambers has such a good reputation. More

by AGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2021 -

Herb Chambers Lexus of Sharon responded

Your feedback means so much to all of us here at Herb Chambers Lexus of Sharon! Our phones are on whenever you need any help. Take care!

November 20, 2021

Excellent dealer, selling a terrific brand, and providing exceptional service. Top to bottom, sales to service, very high integrity. More

by Bob Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerry in sales and technology
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Nov 21, 2021 -

Herb Chambers Lexus of Sharon responded

We're over the moon receiving this incredibly positive review! Thank you tremendously for taking the time to express your support and share your Herb Chambers Lexus of Sharon experience, and we look forward to caring for you more in the future!

November 19, 2021

Clean, professional and thorough. Still confuse our old Lexus and current Lexus when making/confirming appointments even after our correcting the error. More

by G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
Report | Print
Nov 23, 2021 -

Herb Chambers Lexus of Sharon responded

We're happy to hear that you're satisfied with the quality of our work. I apologize for the confusion that has occurred between your two Lexus vehicles. We want our guests to be able to rely on us for detailed care, so I would like to ensure this gets sorted out for you. Please consider reaching out to me so I can assist. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

November 18, 2021

Valets are great, service advisor Ronnie and Randy are rude and unprofessional, guy that does loaners is rude and unprofessional also More

by EGYAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronni Travers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Valadao
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Dec 02, 2021 -

Herb Chambers Lexus of Sharon responded

We appreciate your honest feedback. We regret we couldn't provide a five-star experience. I encourage you to reach out so we can discuss this in more detail. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

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