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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,692 Reviews
Call Service Center (508) 668-5600

2,692 Reviews of Herb Chambers Lexus of Sharon - Service Center

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October 07, 2021

There was a lack of communication while buying car. Was unable to get prices of accessories from salesperson. Had to do our own research to find out prices and choices of Lexus accessories Had to call a More

by louise
Recommend Dealer
No
Employees Worked With
Sanjay Khairmode
3.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Gauthier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Valadao
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Oct 25, 2021 -

Herb Chambers Lexus of Sharon responded

Louise - This is certainly not the wonderful feedback we hope to hear after you've purchased with us. I apologize that you didn't receive the communicative and personalized care that our team strives for at every visit. It sounds as though we could work on our internal communications, and I will be sure to address this with all departments. If you can offer any more details or if there's anything more I can do to better the outcome of your purchase, I urge you to reach out to me directly. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

October 06, 2021

Service Dept is always great to deal with. Car was done when promised. Car wash is an added bonus More

by jjgillis12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Thomas
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Oct 06, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you so much for the five-star review of Herb Chambers Lexus of Sharon! It is great to hear that you were happy with how your vehicle was returned to you. See you next time!

October 05, 2021

Randy is an outstanding customer representative. He’s extremely professional and a pleasure to know. More

by Nunnally33
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
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Oct 05, 2021 -

Herb Chambers Lexus of Sharon responded

We love to see that our team is making a positive difference in our customer's experience. Thank you so much for taking the time to leave your positive review of Randy. The entire team at Herb Chambers Lexus of Sharon appreciates it!

October 05, 2021

Randy in service is the best. He gets things done and pulls no punches. Quality guy More

by jsbeaumont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
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Oct 05, 2021 -

Herb Chambers Lexus of Sharon responded

We are happy to hear that Randy and the team took such great care of you! Thank you for choosing Herb Chambers Lexus of Sharon and for taking the time to review our work. Safe driving ahead!

October 05, 2021

A great dealership, I always feel valued as a customer. Fair prices, helpful service advisors More

by Joebart123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2021 -

Herb Chambers Lexus of Sharon responded

Joe - thanks for the review of Herb Chambers Lexus of Sharon! We look forward to your next visit!

October 05, 2021

Always great service from the beginning, when I purchased and now servicing. Really appreciate it. More

by aanidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

Herb Chambers Lexus of Sharon responded

Thanks for the wonderful review of Herb Chambers Lexus of Sharon! We appreciate your confidence in our team!

October 04, 2021

It is always a pleasure dealing with the service staff. Eric Graf and Ronni Travers are always helpful and pleasant. More

by Gajeha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

Herb Chambers Lexus of Sharon responded

We're so glad to hear you enjoy working with our service team! Thank you for the feedback and kind words, from all of us here at Herb Chambers Lexus of Sharon!

October 04, 2021

I’ve always received excellent service at Chamber’s Lexus dealership in Sharon. The service writer, Mark, was very knowledgeable and detail oriented. He also personally followed up with the service departmen More

by memspauld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2021 -

Herb Chambers Lexus of Sharon responded

It is terrific to hear that you were so well taken care of by Mark and the team! Thank you for sharing your review of Herb Chambers Lexus of Sharon, your support means a lot to us. Safe travels until we see you again!

October 04, 2021

Lexus of Sharon changed a repair appointment so I could accommodate parents Dr. appointment. Thanks More

by Glenn Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pickup associate, Eric Castillo
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Oct 05, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad we could make your visit work with your schedule, Glenn, and we appreciate you taking the time to review us. Take care, from the whole Herb Chambers Lexus of Sharon team!

October 03, 2021

Courteous and efficient ….Ryan Goes above and beyond to make Everything goes smooth From start to finish. Highly recommended. More

by Lynne.sullivan20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
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Oct 03, 2021 -

Herb Chambers Lexus of Sharon responded

Delivering a smooth service visit from start to finish is Ryan's specialty! We're glad to hear he made your experience so positive and hope it's this same level of care that will bring you back to Herb Chambers Lexus of Sharon in the future, Lynne!

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