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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,694 Reviews

2,694 Reviews of Herb Chambers Lexus of Sharon - Service Center

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September 10, 2021

Randy Vicente is a star! Takes care of everything timely. He is prompt, courteous and intelligent. Always keeps me updated and always let’s me know when the car is ready. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Sep 10, 2021 -

Herb Chambers Lexus of Sharon responded

Hi Mike, We appreciate you taking the time to leave us with your feedback! We will be sure to let Randy know his professionalism and knowledge made for an exceptional service experience. Thank you for your support and we hope to see you at Herb Chambers Lexus of Sharon next time!

September 10, 2021

Tina was great in the service department. Excellent service and would highly recommend her to assist you. Very professional atmosphere and all employees showed courtesy throughout the process. Thank yo More

by Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Holden, Max St. Louis
Sep 13, 2021 -

Herb Chambers Lexus of Sharon responded

We appreciate you taking the time to recommend Tina and the Herb Chambers Lexus of Sharon team! Thank you for the support and we hope to see you next time. Have a great day!

September 10, 2021

Mark F in service is phenomenal!Over 15 yrs of Mark F in service is phenomenal! Over 15 yrs of exceptional service. He is kind, respectful of my time and just a nice guy. A plus for this dealershi More

by Lexus Owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are thrilled to hear that Mark went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Sharon!

September 10, 2021

Lexus Sharon is doing the great job in accordance with the specifications of materials/ spare parts and with a good handler like Randy Vicente who is very kind More

by bcueco
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Sep 10, 2021 -

Herb Chambers Lexus of Sharon responded

We appreciate your confidence in Randy and our team to get the job done. Drive safely, and we hope to see you back at Herb Chambers Lexus of Sharon!

September 09, 2021

Tina service was great too bad my issue was not resolved. As we discussed if it worsened I’ll be in touch hopefully that won’t be necessary More

by Harwich1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Holden
Sep 09, 2021 -

Herb Chambers Lexus of Sharon responded

It's great to hear that Tina's assistance was appreciated, but it's disappointing that we were unable to resolve your issue. If there is anything further we can do for you, or your issue does worsen please don't hesitate to reach out to me directly. I'd be happy to help. Best, Johnny Dang - General Manager - jdang@herbchambers.com

September 09, 2021

The service was excellent and the customer service was wonderful. My service specialist was very professional and helpful. The job was also done in timely fashion. More

by RX26!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark forcucci
Sep 10, 2021 -

Herb Chambers Lexus of Sharon responded

We love hearing how satisfied you are with your service visit! At Herb Chambers Lexus of Sharon providing professional care in a timely fashion is one of our top priorities. Thank you for taking the time to leave us a positive review and we hope we'll see you next time your Lexus needs service!

September 09, 2021

Always professional. Accurate about time it will take to complete service. Waiting area pleasant with good refreshments. Free car wash is a bonus. Rest rooms are kept in impeccable condition. More

by Ginny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Herb Chambers Lexus of Sharon responded

It means a lot that our commitment to customer satisfaction stood out to you, and we enjoy having you as a customer. Thanks again and we look forward to seeing you next time, Ginny! - Herb Chambers Lexus of Sharon

September 09, 2021

Complimentary service was done. Service was easy to schedule on line. The service included a free car wash. Service was done on time as quoted. More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Herb Chambers Lexus of Sharon responded

All of us at Herb Chambers Lexus of Sharon greatly appreciate you taking the time to leave us with your kind feedback. Reviews like yours let us know that we're hitting the mark when it comes to exceptional customer service. Have a great day, Wayne!

September 08, 2021

Great customer service and very friendly every time w w w w w w. We w w w w w. W the w. W w More

by RayT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Herb Chambers Lexus of Sharon responded

Hi Ray - We're honored that you rely on our team at Herb Chambers Lexus of Sharon for excellent customer service and friendly care from our staff! It means so much that you took the time to share your support for our business and we wish you safe travels until we see you next!

September 08, 2021

Professional, courteous, efficient. What else is there to say. It is always a very positive experience. Ideal may be the best descriptive. I am always impressed and appreciative. More

by paullacamera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Sep 08, 2021 -

Herb Chambers Lexus of Sharon responded

Paulla, it's wonderful to hear that our team impressed you! We're very proud of the professional, courteous, and efficient care we provide and it means so much to hear how appreciated our efforts are. Thank you for taking the time to share your positive experience at Herb Chambers Lexus of Sharon and we hope we'll have the chance to work with you again soon!

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