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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,729 Reviews

2,729 Reviews of Herb Chambers Lexus of Sharon - Service Center

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August 31, 2021

Great experience, Ryan was very professional and pleasant to work with he kept me updated on the repair. I love the customer service here in Lexus in Sharon. Thank you Ryan More

by christie.pierre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
Aug 31, 2021 -

Herb Chambers Lexus of Sharon responded

Christie, thanks for the great review! We're happy to hear that Ryan was so professional and pleasant to work with. See you next time!

August 31, 2021

This dealership is always prompt and thorough with my service needs. They make things extremely convenient with their valet service. They have an appropriate approach to what is needed for my vehicle and More

by Ryan
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Valadao
Sep 01, 2021 -

Herb Chambers Lexus of Sharon responded

We're delighted to have earned your trust and confidence, Ryan. Thank you for sharing about your experience with our team - we hope to see you back at Herb Chambers Lexus of Sharon again next time you need us! Take care!

August 31, 2021

Quick, friendly, professional and thorough, that’s what you will received from the service department. The sweet lady upstairs in the snack and coffee area is also very accommodating. More

by Mr Molina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Herb Chambers Lexus of Sharon responded

These are all words we strive to live by, Mr. Molina! Thank you for the excellent review and for taking your business to Herb Chambers Lexus of Sharon - we'll see you again next time!

August 31, 2021

I am rating the service department. Injustice spent $169 to be told I have a hole in my muffler which is what I told them I thought it was. The radio doesn’t work also. They checked the fuses and since they More

by Timo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronni Travers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Herb Chambers Lexus of Sharon responded

I am sorry to hear that you didn't have a more effective service experience with our team. We want our guests to feel fairly treated and well taken care of and it is disappointing that we fell short. Your feedback is important to us and we will use it to improve our processes in the future. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 30, 2021

Ronni is the best. Always has a friendly disposition and customer interest as to what is needed on your car. More

by Afh733462
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hung Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Herb Chambers Lexus of Sharon responded

Thanks for the great review and for your confidence in Ronni and Herb Chambers Lexus of Sharon!

August 30, 2021

Mark has always been my go to for person in parts and services. He is honest and reliable. I have enjoyed speaking to him regarding any issue with my vehicle big or small. More

by fvozz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Herb Chambers Lexus of Sharon responded

Thanks for sharing! We're glad to hear that Mark and the team are always here when you need us. We appreciate you choosing Herb Chambers Lexus of Sharon and hope to see you again next time!

August 29, 2021

HCL is conveniently situated, approximating 25 miles from my residence. The professionalism exhibited by its work complement operates as a trigger for my repeat visits. More

by E Alex Lloyd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

August 28, 2021

My service rep is great to work with and quality of work is excellent More

by Ronnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Herb Chambers Lexus of Sharon responded

Ronnie, we're so proud to provide our guests with only the highest quality work. We're so glad your service representative made your experience at Herb Chambers Lexus of Sharon so wonderful and we hope next time you need service you'll turn to us once more!

August 28, 2021

I was taken on time . The service advisor explained why I was having my oil changed even though I had only 5143 miles on my car that was 3 days short of being a year old. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo , Nicole Thomas, Randy Vicente
Aug 28, 2021 -

Herb Chambers Lexus of Sharon responded

We’re glad we could deliver a 5 star experience Bill!

August 28, 2021

Amazing service, we recommend Lexus of Sharon MA, great sales people as well as great services. We will definitely go back when purchasing a new car ! Mr.Simpson More

by Simpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy, Anil Bezawada, Randy Vicente
Aug 29, 2021 -

Herb Chambers Lexus of Sharon responded

Our staff will love to hear your kind words about them! We're so excited that you plan to return to Herb Chambers Lexus of Sharon for your next purchase and we'll look very forward to working with you again, Mr. Simpson!

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