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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,730 Reviews
Call Service Center (508) 668-5600

2,730 Reviews of Herb Chambers Lexus of Sharon - Service Center

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August 25, 2021

Herb Chambers Lexus of Sharon is excellence personified ! It’s a total experience not only is it a gorgeous facility but also the sales personal , service consultants , customer service , service department More

by Susannedudley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Forcucci, service consultant
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Aug 26, 2021 -

Herb Chambers Lexus of Sharon responded

There is nothing more we love than a happy customer and great feedback! We are pleased Mark and the rest of the Herb Chambers Lexus of Sharon team continue to make sure you are well taken care of. Thank you for your support and we look forward to seeing you again next time!

Aug 30, 2021 -

Susannedudley responded

It's always a pleasure and thank you for providing your clients with excellent service.

August 23, 2021

The service I received as excellent and I was kept well informed. More

by Kcharleston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
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Aug 24, 2021 -

Herb Chambers Lexus of Sharon responded

We're so glad to hear it! Thank you for the excellent review and for choosing Herb Chambers Lexus of Sharon - we'll see you again next time!

August 23, 2021

Good service. Quick and thorough. Also parts department helped choose a nice tumbler for my wife. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
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Aug 23, 2021 -

Herb Chambers Lexus of Sharon responded

Thanks for the great review, Dan! We're pleased that our team could help out you and your wife. --The Team at Herb Chambers Lexus of Sharon

August 23, 2021

We got outstanding service from Eric. I would recommend this rep to my friends. Eric goes out of his way to help answer any questions you have about your car. More

by cburke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
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Aug 24, 2021 -

Herb Chambers Lexus of Sharon responded

Thanks for the great review and for recommending the Herb Chambers Lexus of Sharon team! We'll be sure to pass your kudos along to Eric for his awesome work. Safe travels, and see you next time!

August 22, 2021

Overall everyone is friendly and good service. I would like to recommend the service to friends. More

by Jin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for posting about your recent visit to Herb Chambers Lexus of Sharon. We're grateful to have earned your review and recommendation!

August 21, 2021

Grant Bernice helped me with my service. He went above and beyond and was so cheerful and positive. Something that’s needed in this crazy world. More

by Nitaletterarts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Bernice
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Aug 22, 2021 -

Herb Chambers Lexus of Sharon responded

We're always happy to help at Herb Chambers Lexus of Sharon! It's wonderful that Grant's positive demeanor and assistance were so appreciated during your visit. We couldn't agree more that the world could use a bit more cheer, and we're happy to supply it. Thank you for allowing us to service your vehicle, and whenever you need assistance next we'll be here!

August 21, 2021

Everything was great , thank you eric for being transparent with everything More

by Ani09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
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Aug 23, 2021 -

Herb Chambers Lexus of Sharon responded

We're so glad to hear it! Thanks for the great review and for trusting the Herb Chambers Lexus of Sharon team with your business. Take care!

August 20, 2021

Courtesy cleaning not done water spots were all over windows no vacuum was done in More

by nirva45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Castillo
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Sep 07, 2021 -

Herb Chambers Lexus of Sharon responded

We pride ourselves on exceptional service and I want to apologize that your recent experience with us left you wanting more. I will definitely use your feedback as a training opportunity for our staff to ensure we are providing our gold standard of service for future guests. Again, I am sorry to hear that we let you down, and I hope we get another chance to impress you next time. In the meantime, please feel free to get in touch with me directly if there is anything else I can help with. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 20, 2021

Best customer service with great communication. The valet service is invaluable. More

by Tedandles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
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Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

Ted and Les, we're so pleased to hear our exceptional customer service and communication made your recent experience so fantastic! We'll be sure to share with our valet team your compliments as well. We thank you for choosing Herb Chambers Lexus of Sharon for your automotive needs and hope you'll travel safely until we see each other next!

August 20, 2021

Came in to have touch up paint work on my Lexus from carmax. Not under warranty so my time was for nothing. This was more carmax then Lexus. The staff was very good. More

by jo_ls
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Report | Print
Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

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