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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,730 Reviews

2,730 Reviews of Herb Chambers Lexus of Sharon - Service Center

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August 20, 2021

Tina was particularly helpful, given that the dealership didn’t want to do the work. I have been with them for 20 years and expected more service. The reality was they cared more about their image than my More

by tgswaim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo , Tina Holden
Aug 23, 2021 -

Herb Chambers Lexus of Sharon responded

While it is great to hear that you had a successful experience working with Tina, the rest of your review is concerning to read. We strive to deliver knowledgeable and accommodating service, and it is disappointing that this was not better reflected in your time working with us. I assure you that it is never our intention to overcharge or take advantage of our guests, and I would appreciate the chance to speak with you to see if I can help clear things up. If you are willing to discuss this, please don't hesitate to reach out. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 19, 2021

Professional all the way around from sales to service!!!!!! Eric Castillo is great service advisor! Would not shop anywhere else for a vehicle, place is clean and people friendly More

by Ef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Kotsiopoulos, Rene Lapaz, Eric Castillo
Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

We are delighted to hear that you've had great experiences with both our sales and service teams and will be sure to let Eric know you appreciate all his help. Thank you for choosing Herb Chambers Lexus of Sharon and we look forward to your next visit!

August 19, 2021

My advisor Mark is awesome! He is extremely knowledgeable and customer focused. He also knows how to return a phone call in a timely manner. I appreciate that type of service which is hard to find these days More

by Groebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Groebe responded

I had a great experience with Mark my advisor in service. He is very customer focused and wants his customers to have an understanding of what needs to be done to your car to fix or maintain it.

Aug 19, 2021 -

Herb Chambers Lexus of Sharon responded

We're so glad to hear it! Mark is a valued member of our team, and we'll be sure to compliment him on his great work. Thank you for your review and for trusting Herb Chambers Lexus of Sharon with your business!

August 19, 2021

Very professional and competent service!! People were friendly and very helpful. Thank you!! Tim Fahey More

by faheytim3@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Herb Chambers Lexus of Sharon responded

We couldn't ask for better feedback. Thank you for letting us know about your great service experience, Tim. Have a great day! - Herb Chambers Lexus of Sharon

August 18, 2021

Excellent customer service and Great responses to customers needs immediately! More

by Panglinlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan , Eric Castillo , Tina Holden
Aug 18, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you again down the road!

August 17, 2021

Ronnie Travers maintains the highest standard for customer service, a reflection that makes this dealership look good. Herb Chambers most likely does not know Ronnie but if he did he should consider More

by Sam S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Herb Chambers Lexus of Sharon responded

Hi Sam - Thank you for stopping by to commend Ronnie! We are thrilled to hear that her service stood out to you and we appreciate you trusting Herb Chambers Lexus of Sharon with your business. Have a great day!

August 16, 2021

I had my Lexus NX routine service and recall fixed today. The service was quick and communication was great. Eric was very efficient, help and professional. More

by LindaH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Aug 17, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad we could make your service smooth and seamless, Linda. Thanks for the great review and for trusting Herb Chambers Lexus of Sharon with the care of your Lexus NX!

August 14, 2021

Eric was great to deal with. Took care of all issues quickly. Dealership is expensive for service but Eric wasn’t pushy & explained everything clearly. More

by Lmah
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Aug 16, 2021 -

Herb Chambers Lexus of Sharon responded

It is terrific to hear that Eric and the team took such top-notch care of you! Thank you for choosing Herb Chambers Lexus of Sharon and for sharing your feedback. We wish you safe and happy travels until we see you next!

August 13, 2021

Great service. Courteous staff. Clean car. Comprehensive service. They were very thorough in their job. More

by Shariq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the excellent feedback, Shariq! The entire Herb Chambers Lexus of Sharon team is grateful for your support. Come back again next time!

August 13, 2021

My service representative, Ronni was great. She is one of the main reasons I go to Herb Chambers in Sharon. She loves my dog More

by Capelexusowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to share your experience working with Ronni! We are so pleased she continues to make your visits enjoyable and will certainly pass along your kind feedback. Safe travels and we look forward to seeing you and your pup again next time! - Herb Chambers Lexus of Sharon

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