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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,731 Reviews

2,731 Reviews of Herb Chambers Lexus of Sharon - Service Center

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July 22, 2021

As usually very professional service. We have purchased 3 cars from Herb Chambers. Always very satisfied with the service and professionalism of the team at Herb Chambers More

by Commish9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Herb Chambers Lexus of Sharon responded

We're delighted to hear that our team is succeeding in providing the excellent care and service we strive for. Thank you for your review and for being a loyal Herb Chambers Lexus of Sharon customer - we hope the newest ride treats you well!

July 22, 2021

I'm still with you because of Ronni she is the best 10 stars any day all day great customer service 110 percent great person More

by Mary P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Herb Chambers Lexus of Sharon responded

Mary - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such an outstanding service experience working with Ronni and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you again down the road!

July 21, 2021

Amazing service. They were very professional. Service was fast.. they run a well oiled machine! My buying experience was also great. Highly recommend this dealer More

by ogneoneil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Thomas
Jul 21, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you so much for taking the time to share your positive experience! It really made us smile hearing that Herb Chambers Lexus of Sharon runs a well-oiled machine. We're very happy that your purchase experience was so positive and that the service you received was nice and quick. Thank you for your recommendation and we look forward to your next visit!

July 21, 2021

I was disappointed that I had to wait 10 minutes while my service advisor spent that time talking to a colleague about vacation and golf. That should not happen. My service was completed earlier than expecte More

by pbeattie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant was who completed my paperwork. I would hope not to get him again.
Jul 21, 2021 -

Herb Chambers Lexus of Sharon responded

While we're glad we completed your service in a timely manner, we apologize that our team didn't leave a better impression on you. I will address this feedback internally so we can ensure we're doing everything we can to provide a pleasant, customer-centric experience going forward, but I'd also like to invite you to get in touch if you'd rather discuss this together. We hope to get another chance to earn your business down the road. Best, Johnny Dang - General Manager - jdang@herbchambers.com

July 20, 2021

I had another great service today by Ronnie and her awesome team at Herb Chambers Lexus in Sharon MA. They are always friendly and efficient More

by Mikeforbes67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Herb Chambers Lexus of Sharon responded

Mike - Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Ronnie and the Herb Chambers Lexus of Sharon team. Safe travels, and we hope to see you again down the road!

July 20, 2021

Today i had my 2007 GS 350 serviced at the Lexus Sharon Mass location. My car had #1 in brake lining in the front and #3 and #4 in the rear. The car was riding not good i heard noises coming from the fr More

by Janet A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
Jul 21, 2021 -

Herb Chambers Lexus of Sharon responded

Janet - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Ryan and the Herb Chambers Lexus of Sharon team. Drive safely in your 2007 Lexus GS 350, and we hope to see you again down the road!

July 20, 2021

Ronnie as always is the utmost professional. She was able to coordinate me dropping off my vehicle on short notice today and was able to provide a courtesy car so that I was able to pick up my young dau More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Herb Chambers Lexus of Sharon responded

Laura - thank you for the review! We're glad Ronnie and the Herb Chambers Lexus of Sharon team made your recent service visit a breeze, and we're honored to have earned your confidence. We appreciate your business and hope to see you back again next time!

July 20, 2021

Great service and very knowledgeable, the staff, especially Ronni, are awesome. Ronni was very accommodating. I have never had a bad time coming to the Lexus of Sharon with Ronni More

by mdgetgano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Herb Chambers Lexus of Sharon, and we will certainly let Ronni and our team know that you appreciate their help. We look forward to your next visit!

July 19, 2021

Lexus Sharon has excellent customer service as always. And I definitely recommend working with Ryan Valadao in service to anyone needing service on their vehicle. More

by aaronrealty7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
Jul 20, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review, Aaron! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Ryan and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

July 19, 2021

I was treated with courtesy and my impression is they cared about my business . They said my wait time would be 90 minutes and it was spot on! More

by wjprovost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Jul 19, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad to hear we're providing the smooth and efficient service we aim for! Thank you for choosing Herb Chambers Lexus of Sharon, and come back again soon!

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