Herb Chambers Lexus of Sharon - Service Center

Thanks Eric Castillo I just want to express how grateful I am for the service that Eric Castillo always provide when I bring my suv. He is professional and has great custo I just want to express how grateful I am for the service that Eric Castillo always provide when I bring my suv. He is professional and has great customer service skills. Thanks Eric for being so great to me and my family!! More

Great customer service Ken is truly the best. I schedule service for my car around his schedule. From day one he has been there. Listens and helps when he can. Which I appre Ken is truly the best. I schedule service for my car around his schedule. From day one he has been there. Listens and helps when he can. Which I appreciate so much. More

Wonderful Service My car had a few issues but James Burbine took care of everything in a courteous and professional manor. My parts were delayed but James let me know a My car had a few issues but James Burbine took care of everything in a courteous and professional manor. My parts were delayed but James let me know as soon as he knew, he kept me in the loop every step of the way, I can not thank him enough ! More

Ronni is excellent service personified!! We recently brought my wife's and my cars in for service at the dealership. The experience was outstanding, and the employees who met us to register We recently brought my wife's and my cars in for service at the dealership. The experience was outstanding, and the employees who met us to register us for the appt were very friendly. Ronni came out to greet us, and made us feel very welcome. She's very knowledgeable and was able to teach this old dog a few things about my car. We heavily weigh our car purchases based upon the quality of service we receive. Ronni is a key factor in our decision to continue to purchase Lexus brand automobiles. Thanks, Ronni! More

Ronni is excellent service personified!! We love having our Lexus serviced at Herb Chambers, primarily due to the wonderful service that Ronni provides. Since our cars are so reliable, we ra We love having our Lexus serviced at Herb Chambers, primarily due to the wonderful service that Ronni provides. Since our cars are so reliable, we rarely need non scheduled maintenance, but even when we have, Ronni is always there to explain the problem to us and recommend the best solution. We purchased another brand of car a couple years ago, but after experiencing the service department of a competitor, we traded it for another Lexus within six months. Ronni should receive a sales commission. We've purchased several cars from this dealership, and know we can trust Ronni to take care of us. Thanks, Ronni! More

Ronni s AMAZING!!!! I contacted Ronni to let her know my car was making a particular noise. She asked me to describe the noise which was challenging but I did the best I I contacted Ronni to let her know my car was making a particular noise. She asked me to describe the noise which was challenging but I did the best I could by saying it sounded like a spinning pinwheel that was hitting something like a pencil!! She got it!! She said she thought she knew what it was and was able to decribe it to her technicians so the problem was corrected!!! To have a service advisor who understands cars the way Ronni does is priceless!! I wouldn’t trust my lexus to anyone else but Ronni at Herb Chambers Lexus!!! It’s a 2009 and rides like the day it was purchased!! Thank U Ronni!! More

Very grateful for Lexus of Sharon I wanted to sing the praises of Ken Alves. My most recent visit where I came in without an appointment due to an emergency with my brakes, Ken was abl I wanted to sing the praises of Ken Alves. My most recent visit where I came in without an appointment due to an emergency with my brakes, Ken was able to get me fixed up right away in 3 hours while I waited. I am forever grateful to have these guys on speed dial. More

Above and beyond! Mark Forcucci demonstrated professionalism in a complicated situation. While I was trapped in the crossfire of miscommunication and misinformation, M Mark Forcucci demonstrated professionalism in a complicated situation. While I was trapped in the crossfire of miscommunication and misinformation, Mark's calm demeanor and exceptional experience led to a successful outcome. "You need the right people in the trenches with you" that is great leadership! Thank you. More

pride and excellence Mark aways ensures that all the service needed on my vehicle is completed thoroughly and in a timely fashion. He always is accommodating in getting m Mark aways ensures that all the service needed on my vehicle is completed thoroughly and in a timely fashion. He always is accommodating in getting my vehicle in when I need it and providing service with a smile. Mark makes the whole experience enjoyable. More