Herb Chambers Lexus of Sharon - Service Center

Scheduled Service I bring my car to Herb Chambers Lexus in Sharon, MA for all services for my car. I’m always greeted with a smile and treated with respect. In particul I bring my car to Herb Chambers Lexus in Sharon, MA for all services for my car. I’m always greeted with a smile and treated with respect. In particular, Ronnie always makes herself available for any questions or concerns I have. She returns calls at all hours of the day (even after she’s left the office). Ronnie continually keeps me updated on the status of my vehicle and makes reasonable service recommendations without being pushy. This is my 2 consecutive car purchased from this dealer and I would not go anywhere else to have it serviced. I’ve been working with Ronnie for years and she deserves the full 5 star rating. More

Excellent always! Always exceed expectations. Very accommodating and high service level since I’ve been coming to this dealer. Ronni is very responsive whenever I cont Always exceed expectations. Very accommodating and high service level since I’ve been coming to this dealer. Ronni is very responsive whenever I contact her for any questions on service. More

Thanks Eric Castillo I just want to express how grateful I am for the service that Eric Castillo always provide when I bring my suv. He is professional and has great custo I just want to express how grateful I am for the service that Eric Castillo always provide when I bring my suv. He is professional and has great customer service skills. Thanks Eric for being so great to me and my family!! More

"Above and Beyond Service!" My car was due an oil change but James Burbine went above and beyond when I asked him to verify some noises on the vehicle. Took care of everything in My car was due an oil change but James Burbine went above and beyond when I asked him to verify some noises on the vehicle. Took care of everything in a courteous manors. Provided superb customer service to me and my wife. Thank you James and see you soon again... Josue More

Great customer service Ken is truly the best. I schedule service for my car around his schedule. From day one he has been there. Listens and helps when he can. Which I appre Ken is truly the best. I schedule service for my car around his schedule. From day one he has been there. Listens and helps when he can. Which I appreciate so much. More

Ronni is excellent service personified!! We recently brought my wife's and my cars in for service at the dealership. The experience was outstanding, and the employees who met us to register We recently brought my wife's and my cars in for service at the dealership. The experience was outstanding, and the employees who met us to register us for the appt were very friendly. Ronni came out to greet us, and made us feel very welcome. She's very knowledgeable and was able to teach this old dog a few things about my car. We heavily weigh our car purchases based upon the quality of service we receive. Ronni is a key factor in our decision to continue to purchase Lexus brand automobiles. Thanks, Ronni! More

Wonderful Service My car had a few issues but James Burbine took care of everything in a courteous and professional manor. My parts were delayed but James let me know a My car had a few issues but James Burbine took care of everything in a courteous and professional manor. My parts were delayed but James let me know as soon as he knew, he kept me in the loop every step of the way, I can not thank him enough ! More

Ronni is excellent service personified!! We love having our Lexus serviced at Herb Chambers, primarily due to the wonderful service that Ronni provides. Since our cars are so reliable, we ra We love having our Lexus serviced at Herb Chambers, primarily due to the wonderful service that Ronni provides. Since our cars are so reliable, we rarely need non scheduled maintenance, but even when we have, Ronni is always there to explain the problem to us and recommend the best solution. We purchased another brand of car a couple years ago, but after experiencing the service department of a competitor, we traded it for another Lexus within six months. Ronni should receive a sales commission. We've purchased several cars from this dealership, and know we can trust Ronni to take care of us. Thanks, Ronni! More

Very grateful for Lexus of Sharon I wanted to sing the praises of Ken Alves. My most recent visit where I came in without an appointment due to an emergency with my brakes, Ken was abl I wanted to sing the praises of Ken Alves. My most recent visit where I came in without an appointment due to an emergency with my brakes, Ken was able to get me fixed up right away in 3 hours while I waited. I am forever grateful to have these guys on speed dial. More

Above and beyond! Mark Forcucci demonstrated professionalism in a complicated situation. While I was trapped in the crossfire of miscommunication and misinformation, M Mark Forcucci demonstrated professionalism in a complicated situation. While I was trapped in the crossfire of miscommunication and misinformation, Mark's calm demeanor and exceptional experience led to a successful outcome. "You need the right people in the trenches with you" that is great leadership! Thank you. More