Herb Chambers Lexus of Sharon - Service Center

Very poor salesman- purchase experience I bought my first Lexus last Nov, a previously owned 2013 Lexus 350RX. Because of Lexus' reputation, I went to the Sharon location to look at car I bought my first Lexus last Nov, a previously owned 2013 Lexus 350RX. Because of Lexus' reputation, I went to the Sharon location to look at cars of this model I had seen online. The salesman, Nick Salem offered to have the car ready to take home that evening, promising to have the scratches on the vehicle removed by that time. Needless to say, the scratches still remain after months of phone calls and visits, the last one on June 29, 2015. I have sent a letter and filled out surveys to no avail. with no response from the dealership. There have been many form letters received by mail asking if "the recent service met my expectations." No, it doesn't! June 29 visit: the 35,000 check was done as expected, car washed and cleaned. However, there was a mix-up in the visit which was previously scheduled for the week before, therefore, there were no loaner cars available,. When I went to pick up my car at 5:30PM, I was extremely upset about the scratches still remaining, but there were no service people to speak to at that time. More

Wonderful experience in the service department Going to Lexus of Norwood is a truly wonderful experience you are treated wonderful by the employees they treat you with the utmost respect and they Going to Lexus of Norwood is a truly wonderful experience you are treated wonderful by the employees they treat you with the utmost respect and they handle the service department very smoothly More

Excellent service response After having scratches painted over on my hatchback I wanted my scratched Lexus emblem replaced as well. After driving to the dealership to have it r After having scratches painted over on my hatchback I wanted my scratched Lexus emblem replaced as well. After driving to the dealership to have it replaced, it was found not to be in inventory as was thought and I had driven the distance in vain. Danny resolved the situation and offered to have a service person drive to my home to replace it totally free of charge once the emblem was in stock. This is the type of service I expected and it met my expectation. More

EXCELLENT SERVICERS I have no much to say, but I would likes to point out that herb-chamber have a best services when it's come to customers satisfaction. I know some dea I have no much to say, but I would likes to point out that herb-chamber have a best services when it's come to customers satisfaction. I know some dealers might have good services as well, but I can assure those who want to get the best services they deserve to go HERB-CHAMBER because they are the best. James Latjor More

Excellent Customer Service I've had wonderful experiences in dealing with both the Director of Service (Dan Negalha) and the service tech (Patrick Lage). I would highly commend I've had wonderful experiences in dealing with both the Director of Service (Dan Negalha) and the service tech (Patrick Lage). I would highly commend both of these individuals who are a true asset to the Herb Chambers Lexus team! More

Great Service I wanted to take a moment to say that this dealership has great service. Scott Murray in the service department was very helpful and is a great asset I wanted to take a moment to say that this dealership has great service. Scott Murray in the service department was very helpful and is a great asset to your team. He educated me on what needed to be done with my SUV. I left after having service completed happy. More

Unique service Excellent service from drop-off to pickup! I scheduled my appointment based on a recall...Patrick recommended replacing the platinum spark plugs while Excellent service from drop-off to pickup! I scheduled my appointment based on a recall...Patrick recommended replacing the platinum spark plugs while taking care of the recall. In doing so, I saved 1.5 hours in labor charges. The technician found and replaced a leaking gasket on spark plug #6 while he was at it. It was certainly refreshing to find a dealership with a customer's best interest in the forefront! Dennis More

LOVE the service dept I can't say enough about the service dept at this dealership! Ronni has been my service advisor for years & NEVER lets me down! When I picked up my ve I can't say enough about the service dept at this dealership! Ronni has been my service advisor for years & NEVER lets me down! When I picked up my vehicle last night, it was like BRAND NEW & it's 4+ years old! She had it cleaned inside & out & the total due on my bill was slightly less than she had quoted me so that was also a nice surprise! My vehicle is always repaired right the FIRST TIME! I will continue to be a Lexus owner and mainly because Ronnie & her team take such GREAT care of me! More

Wonderful I took my 2008 lexus in for service. Met Sam P a salesman, wonderful experience. I has no intention of trading my car. We drove a 2010 lexus. I bough I took my 2008 lexus in for service. Met Sam P a salesman, wonderful experience. I has no intention of trading my car. We drove a 2010 lexus. I bought the car two days later. I had minor issues, Sam was prompt to answer my questions and attentive to my needs. Would buy a car from him any day of the week. Very professional More

Awesome Experience!!! I recently visited Herb Chambers Lexus in Sharon to have my car serviced....My ES300 Hybrid needed some routine maintenance such as a grease and oil I recently visited Herb Chambers Lexus in Sharon to have my car serviced....My ES300 Hybrid needed some routine maintenance such as a grease and oil change however I needed additional work done and Scott Murray in the Service department was amazing, he went above and beyond my expectations...he was able to take care of everything that needed to be done to my vehicle! During the time of which my vehicle was being worked on... I was given a loaner vehicle and Janine Ballarino in your sales department was phenomenal in ensuring that I was kept apprised of the status and when my vehicle would be ready to be picked up. Every encounter I have had at Herb Chambers Lexus of Sharon has been such a positive experience...the team there goes above and beyond to make sure that the client is satisfied and happy! I tell all of my family and friends to visit the dealership because it is by far The Best dealership I have ever been to!!! More