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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,681 Reviews

2,681 Reviews of Herb Chambers Lexus of Sharon - Service Center

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August 24, 2023

The appointment and the service were prompt and on time. Ryan, my service assistant, is pleasant, helpful, organized, and an excellent communicator. Herb Chambers building all are very clean and pleasing. A More

by Joy Kiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
Aug 25, 2023 -

Herb Chambers Lexus of Sharon responded

Joy, it's great to know that Ryan and the team at Herb Chambers Lexus of Sharon provided prompt service and clear communication that's earned your confidence! It was our pleasure to deliver thorough work on your car. Safe travels, and we look forward to your next visit!

August 23, 2023

Randy answered all the questions I had. He was very informational and gave explanations for everything. Truly appreciate his services. More

by rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Aug 23, 2023 -

rose responded

Great service

Aug 23, 2023 -

Herb Chambers Lexus of Sharon responded

Thank you for the review, Rose! We are so glad to hear that you had a successful service experience working with Randy. Drive safely, and we hope to see you again at Herb Chambers Lexus of Sharon!

August 23, 2023

This is my second time in this dealer; I just wanted to see if your customer service has change because my first experience was not very pleasant; this time is better but not as perfect as Watertown; keep More

by mjean1605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Herb Chambers Lexus of Sharon responded

We appreciate your feedback, and we're glad to know that you noticed an improvement in our service at Herb Chambers Lexus of Sharon. We'll continue striving for excellence, aiming to provide the best experience possible. Thanks for giving us another chance!

August 23, 2023

A m a z i n g V e r y g o o d service More

by luiscvillar0886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to leave Herb Chambers Lexus of Sharon a 5-star review, Luis!

August 23, 2023

THIS is THE service department that other dealerships need to emulate. Every detail is handled. Smooth sailing through it all. Scheduling, check in, loaner, communication and pick up. Very happy cust More

by Jody H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Herb Chambers Lexus of Sharon responded

Jody, we're delighted to know that you had a smooth experience with our service department at Herb Chambers Lexus of Sharon. We'll pass your special thanks on to Mark!

August 23, 2023

Overall great experience. Communication regarding work to be done is thorough, accurate and timely. Wait time is pleasant. Love the waiting lounge! More

by nbernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Herb Chambers Lexus of Sharon responded

We're glad to know you had a great experience and enjoyed our waiting lounge at Herb Chambers Lexus of Sharon. We strive for thorough, accurate communication about your vehicle's needs. Thanks for the review!

August 22, 2023

Please with the service and personnel. Pleasant and courteous from start to finish always explain work to be done. More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Herb Chambers Lexus of Sharon responded

Kathleen, we're delighted to know you had a pleasant experience with our team at Herb Chambers Lexus of Sharon. We always aim for transparency and courteous service. Thanks for your review!

August 22, 2023

Mark has always been top notch. I counts ask for better service, kindness and knowledge More

by jonnysha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Herb Chambers Lexus of Sharon responded

Thank you so much for sharing your kind regards for Mark! We are lucky to have him on the Herb Chambers Lexus of Sharon team, and we'll be sure to pass your five-star review along. See you next time, Jonnysha!

August 22, 2023

I have been a customer for years, purchasing all my cars here. Great customer service and my advisor Mark F, is excellent. Would highly recommend !! More

by Lo-mik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Herb Chambers Lexus of Sharon responded

We're so glad to know you've been with us for years and have had great experiences at Herb Chambers Lexus of Sharon. Your recommendation means a lot, and we'll make sure Mark hears about your kind words!

August 22, 2023

This dealership provides great sales and service. I recommend this dealership for sales and service. More

by pkapadia814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Herb Chambers Lexus of Sharon responded

We're glad to know you've had a stellar experience with our sales and service at Herb Chambers Lexus of Sharon. Thanks for recommending us!

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