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Herb Chambers MINI of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.9
881 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 881 reviews

February 09, 2024

Always excellent service from the Mini Service team I appreciate your providing the current coupon. Thank you Sam and Mark! More

by 2012 Mini Countryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin, Sam Dias
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Feb 09, 2024 -

Herb Chambers MINI of Boston responded

We're delighted to know that you've consistently received excellent service from our team at Herb Chambers MINI of Boston. We'll be sure to pass along your appreciation to Sam and Mark! Thanks for the review, we look forward to serving you again soon!

February 02, 2024

Easy to talk to and answered questions clearly. Janely was very helpful and knowledgeable. Would go back for another car purchase without any hesitation. Janely made the ordering and delivery pr More

by jan_wojcik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janey Canuela
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Feb 02, 2024 -

Herb Chambers MINI of Boston responded

Jan, we're delighted to know that Janely provided you with a top-notch experience at Herb Chambers MINI of Boston. We look forward to assisting you again in the future!

February 01, 2024

Great service. Came in without appointment and they were able to resolve my issue quickly. More

by tlopes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
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Feb 02, 2024 -

Herb Chambers MINI of Boston responded

We really appreciate you taking the time to leave Herb Chambers MINI of Boston this awesome review, thank you!

January 27, 2024

The service department at Herb Chambers Mini is amazing! They are responsive and explain what repairs are needed, why and the costs associated with each repair before they work on your car. They get the rep More

by Stacydimino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
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Jan 29, 2024 -

Herb Chambers MINI of Boston responded

Hi Stacy! We're delighted to know that you had such a positive experience with our service department at Herb Chambers MINI of Boston. We always aim for transparency and efficiency in all repairs. Thanks for your kind words!

January 22, 2024

To level service. Willingness to go extra mile. A pleasure to work with. The best! More

by susanvfried
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate George, Matt Appleton
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Jan 23, 2024 -

Herb Chambers MINI of Boston responded

Hi Susan! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers MINI of Boston! We'll see you next time!

January 20, 2024

Excellent, courteous, and efficient service: the Service Department’s open hours started nice & early at 7:30 am, which worked quite conveniently for me. My Countryman was finished sooner than expected, and More

by jjordan118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
Report | Print
Jan 22, 2024 -

Herb Chambers MINI of Boston responded

Hi J Jordan! It's great to know that our early hours and efficient service worked well for you at Herb Chambers MINI of Boston. We're glad your Countryman was ready ahead of schedule! Thanks for sharing your experience with us.

January 17, 2024

Incredible service after blowing out my tire late on a Sunday night. Dropped the car off after hours and it was tended to on MLK day and ready for me to pick up by the end of the day. Everyone was so help More

by Emily Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin, Matt Appleton, Kyle Curtis, Rodrigo Mereno, Theo Turney, Sam Dias
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Jan 17, 2024 -

Herb Chambers MINI of Boston responded

Emily, we're glad to know our team at Herb Chambers MINI of Boston was able to assist you promptly and efficiently. We strive for excellent service even in unexpected situations! Thanks for your review.

January 10, 2024

Mark, the service rep, provided the most amazing client service. He was extremely pro active, responsive, helpful, courteous and patient with me. His client service is so amazing that I will never go to an More

by forrester.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Report | Print
Jan 11, 2024 -

Herb Chambers MINI of Boston responded

We're so pleased to know that Mark provided excellent service and made you a lifelong client of Herb Chambers MINI of Boston! We appreciate your kind words and look forward to serving you in the future. Safe travels!

January 09, 2024

The best service department, under the meticulous care of service manager Mark Ravin. Knowledgeable, efficient & friendly- couldn’t ask for a better experience. More

by Kam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Report | Print
Jan 10, 2024 -

Herb Chambers MINI of Boston responded

Hi Kam! We're so glad to know that you had a top-notch experience with Mark and our service department at Herb Chambers MINI of Boston. Thanks for the kind words!

January 07, 2024

Service is always prompt, supportive, and professional. The service providers know the cars and the customers. More

by rabbis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Report | Print
Jan 08, 2024 -

Herb Chambers MINI of Boston responded

Hi Rabbi S! We're glad to know that you had consistently positive experiences with our service team at Herb Chambers MINI of Boston. Thanks for highlighting their knowledge and professionalism!

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