Herb Chambers MINI of Boston

I didn’t have an appointment but they took my car straight away. The waiting area was clean and comfortable. And I was treated like a valued client even though it was my first time there. Everyone wa straight away. The waiting area was clean and comfortable. And I was treated like a valued client even though it was my first time there. Everyone was polite, friendly and helpful. More

I wouldn’t buy a car anywhere but thru Chambers. Outstanding service, professionalism, and customer experience. They always exceed my expectations! Outstanding service, professionalism, and customer experience. They always exceed my expectations! More

I brought my 2022 Mini Cooper SE in for scheduled service, which included a brake fluid flush and state inspection. When picking it up the next day, they informed me that they did a recall on the bat service, which included a brake fluid flush and state inspection. When picking it up the next day, they informed me that they did a recall on the battery box and a software update. I waited 30 minutes for them to retrieve my car and after 2 people went looking, they finally brought my car down. I got in and as I started driving away I realized that all my radio presets were erased. I went back in and the service rep said that he was shocked and called to the shop to find out what happened. He said that they typically do software updates but then reinstall the customers settings. They must have forgot to do that to mine and after checking with the shop they said that they couldn’t find the backup. The service manager, Hank, stepped in but was very condescending, saying that it only takes a few minutes to reset the presets. Yes, if you remember what they are! But it had also erased all the Sirius XM song and artist favorites that I had acquired over the past 2 years. That’s not something that you can simply put back in. It can only happen in real time when a song or artist is playing and you hit the favorite button to favorite it. So I get back in the car and start to drive home and realize that all of the driver profiles were also erased. Everything was put back to factory settings. All radio, car, driver, and other settings. All gone! More

As with the three previous Mini Coopers I've purchased from Herb Chambers since 2010 (the first of which was a new car), I was very pleased with how the salesperson handle the whole situation from beginin from Herb Chambers since 2010 (the first of which was a new car), I was very pleased with how the salesperson handle the whole situation from begining to end. More

I'm on my 4th Mini. I guess that says it all! Mark Ravin in customer service is superb--always!! I guess that says it all! Mark Ravin in customer service is superb--always!! More

This was my second encounter- first having license plate placed on out of state car. Appointment was easily obtainable. Work performed was timely and included a painted part. Everyone was pleasant from drop placed on out of state car. Appointment was easily obtainable. Work performed was timely and included a painted part. Everyone was pleasant from drop off to collection of car. Service advisor was knowledgeable and pleasant. More

Exemplary customer service and flexibility. This is how I'd describe my Herb Chembers MINI dealership experience over the past decade. I've started my 4th mini lease in August. Liz, Marcus, Oma This is how I'd describe my Herb Chembers MINI dealership experience over the past decade. I've started my 4th mini lease in August. Liz, Marcus, Omar, Mark made "turn in the old mini and grab the new one" process super smooth and efficient, accommodating my weird schedule. Thank you all! More

Theo is the most helpful person, if you need anything done I would highly recommend bringing your mini cooper here. done I would highly recommend bringing your mini cooper here. More

I've had my car for nine years and frequently argue with friends who tell me I'm wasting my money by always taking the car to the dealership for maintenance. The simple reason - the team here is absolutely friends who tell me I'm wasting my money by always taking the car to the dealership for maintenance. The simple reason - the team here is absolutely fantastic. I trust them to tell me what's important and what can wait, and to always have my back. More

Went to get a service at Herb Chambers MINI. The service was fast and Sam and Theo were extremely patient and communicative. I am very happy with the experience and will definitely continue to g The service was fast and Sam and Theo were extremely patient and communicative. I am very happy with the experience and will definitely continue to go here for any of my car needs! More