Herb Chambers MINI of Boston

First thing is they need a more efficient way to communicate. After the service, I paid the bill and was waiting for my car. It took 40 minutes for my car to come to me since the guy informed someon communicate. After the service, I paid the bill and was waiting for my car. It took 40 minutes for my car to come to me since the guy informed someone on walkie-talkie. Second thing I have replaced the front tires there and I don't think they have run enough tests. The TPM malfunction warning went on on my way home. Now I have to go back again to fix that. More

The staff at Herb Chambers does a fantastic job of welcoming us on entry both receiving the car and extending courtesy at the desk. Mark welcomed our requests and helped move the service through in ex welcoming us on entry both receiving the car and extending courtesy at the desk. Mark welcomed our requests and helped move the service through in expedited manner since we chose to wait for our vehicle. Nice touch to have a treat for our dog too. More

Always excellent service from the Mini Service team I appreciate your providing the current coupon. Thank you Sam and Mark! appreciate your providing the current coupon. Thank you Sam and Mark! More

Easy to talk to and answered questions clearly. Janely was very helpful and knowledgeable. Would go back for another car purchase without any hesitation. Janely made the ordering and delivery pr Janely was very helpful and knowledgeable. Would go back for another car purchase without any hesitation. Janely made the ordering and delivery process exemplary. More

Great service. Came in without appointment and they were able to resolve my issue quickly. Came in without appointment and they were able to resolve my issue quickly. More

The service department at Herb Chambers Mini is amazing! They are responsive and explain what repairs are needed, why and the costs associated with each repair before they work on your car. They get the rep They are responsive and explain what repairs are needed, why and the costs associated with each repair before they work on your car. They get the repairs done in a timely manner. Can’t say enough! Thank you! More

To level service. Willingness to go extra mile. A pleasure to work with. The best! Willingness to go extra mile. A pleasure to work with. The best! More

Excellent, courteous, and efficient service: the Service Department’s open hours started nice & early at 7:30 am, which worked quite conveniently for me. My Countryman was finished sooner than expected, and Department’s open hours started nice & early at 7:30 am, which worked quite conveniently for me. My Countryman was finished sooner than expected, and the work was first rate. I always enjoy getting a clean car back! More

Incredible service after blowing out my tire late on a Sunday night. Dropped the car off after hours and it was tended to on MLK day and ready for me to pick up by the end of the day. Everyone was so help Sunday night. Dropped the car off after hours and it was tended to on MLK day and ready for me to pick up by the end of the day. Everyone was so helpful — thank you! More

Mark, the service rep, provided the most amazing client service. He was extremely pro active, responsive, helpful, courteous and patient with me. His client service is so amazing that I will never go to an service. He was extremely pro active, responsive, helpful, courteous and patient with me. His client service is so amazing that I will never go to any other dealer! I’m a Herb Chambers client for life! More