Herb Chambers MINI of Boston

World class customer service This was my fifth lease from Herb Chambers. Due to the pandemic I chose to have all dealings by e-mail and telephone. David Lopez made it super easy t This was my fifth lease from Herb Chambers. Due to the pandemic I chose to have all dealings by e-mail and telephone. David Lopez made it super easy to get the car of my choice and I was able to go to the dealership and drive off with my new car in a timely manner. Kathleen More

After 17 years as a customer of this MINI dealer, this is the first time I have had a less than excellent experience. Yes, we are in a weird time. But, some things shouldn’t be getting overlooked. I’ve let t the first time I have had a less than excellent experience. Yes, we are in a weird time. But, some things shouldn’t be getting overlooked. I’ve let the sales manager know that my new plug-in hybrid was not fully charged, the tires were grossly overinflated (over 48psi in one), and the pre delivery check had never been done, so I still have a warning light. The sales and finance staff provided misinformation about transferring plates (corrected by my insurance company). A sales person who brought me to my car seemed very rushed and was the only person without a mask. The sales manager has not provided the best communication. Am still, 24 hours later, waiting to hear how to deal with my error code. Love the service department. Always had good experiences with sales. Finance did okay but, please stop trying to up sell me on stuff. More

Purchasing a used mini cooper S David was a well informed and helpful rep and was able to facilitate the process of purchasing the vehicle. The most painful part was the forceful h David was a well informed and helpful rep and was able to facilitate the process of purchasing the vehicle. The most painful part was the forceful hard-sell by David's colleague whom I confirmed and made payment to, regarding a maintenance package for the car. I came very close to just walking out! More

David is an exceptional representative for Herb Chambers Mini of Boston. He has a deep knowledge about Mini's and was able to answer all of my varied questions. He has excellent communication skills. The CP Mini of Boston. He has a deep knowledge about Mini's and was able to answer all of my varied questions. He has excellent communication skills. The CPO Mini I purchased needed a few things prior to being ready and David took good care to get everything done and kept me in the loop. I really appreciate his attention to details and no pressure demeanor. I plan to purchase again in a couple of years and will be looking for him when I do. More

Very Pleased With My Experience David made it as easy as he could when it came to buying my car. He was also very polite and always offered me a drink of water, or offered to help c David made it as easy as he could when it came to buying my car. He was also very polite and always offered me a drink of water, or offered to help carry my things. When I got my car back, it looked as good as new! Very happy with my experience. Thanks David! More

Another Great Experience I'm on Mini #3 and working with David was very easy. He listened to what I wanted to accomplish and made it happen. Thanks again. I'm on Mini #3 and working with David was very easy. He listened to what I wanted to accomplish and made it happen. Thanks again. More

Thanks to Mini Boston and particularly to David! We got a great car and the deal we wanted. David, as always, went above and beyond to make it happen and made sure we were satisfied! great car and the deal we wanted. David, as always, went above and beyond to make it happen and made sure we were satisfied! More

David is simply put, an amazing and professional sales advisor! I was honestly very anxious when I started my search for my new car, David made all those feelings disappear! He made me feel confortable advisor! I was honestly very anxious when I started my search for my new car, David made all those feelings disappear! He made me feel confortable and advised me on every step of the process. David always patiently answered all my questions and concerns. My highest praises for David Lopez, he is truly an amazing sales advisor! Thank you David! You made a lifetime customer out of me! More

Excellent Customer Experience David made a positive difference in my car vehicle search experience. He had been patient and had helped me find the vehicle I was happy with. He had David made a positive difference in my car vehicle search experience. He had been patient and had helped me find the vehicle I was happy with. He had understood my needs, my concerns and was very transparent in his conversation. If not for David, my search for a car could have taken longer and I might have had greater hesitation in pulling the trigger on the purchase. This isn't because he was trying a hard sell on the vehicle, rather it was because he helped me find the vehicle I was most happy with and had all my concerns answered. Overall, I had an excellent customer experience and am very happy with my car purchase. I am certain that I would go back to him if I were to buy another BMW/MINI. More

This is my 4th mini that I have purchased from David. Needless to say, he is the best. I always feel like he is looking out for my best interest and provides me with top notch service. At this point I Needless to say, he is the best. I always feel like he is looking out for my best interest and provides me with top notch service. At this point I consider David as a friend more than the salesman I buy my cars from. More