Herb Chambers MINI of Boston - Service Center

My experiences have always been positive. The technicians and theirs teams are professional, knowledgeable, polite and helpful. They take the time to explain things so no surprises! The technicians and theirs teams are professional, knowledgeable, polite and helpful. They take the time to explain things so no surprises! More

Matt at Mini of Boston is amazing. I wrecked my one of my keys by trying to change the battery…felt like an idiot. Matt was kind, professional and had a new key on its way to me within I wrecked my one of my keys by trying to change the battery…felt like an idiot. Matt was kind, professional and had a new key on its way to me within 48hours! Thank you. More

They are always courteous and appreciative of my time. Although repairs and maintenance here are a bit expensive, I leave with confidence that my car has been serviced by people who know what they're doin Although repairs and maintenance here are a bit expensive, I leave with confidence that my car has been serviced by people who know what they're doing and are honest with me about how I should proceed. More

Great and fast service! Sam was amazing. Definitely will come back to service my mini. Sam was amazing. Definitely will come back to service my mini. More

Getting a car serviced is often unplanned and inconvenient. I continue to have my car serviced at Herb Chambers because Mark Ravin always goes the extra mile. He does everything possible to mak inconvenient. I continue to have my car serviced at Herb Chambers because Mark Ravin always goes the extra mile. He does everything possible to make the service visit fit my schedule and keeps me informed throughout the day while work is being done. He's the main reason I continue to purchase vehicles and have them serviced at Herb Chambers. More

Mark in service was great, very fair, diagnosed and explained the issue. I ended up going elsewhere for a very pricey clutch replacement, but he had my minor tire issue fixed inexpensively and the car explained the issue. I ended up going elsewhere for a very pricey clutch replacement, but he had my minor tire issue fixed inexpensively and the car was returned washed and sparkling! More

Friendly and efficient customer service. Quick and full support for needed repairs. Care was ready at the time promised. Quick and full support for needed repairs. Care was ready at the time promised. More

Excellent customer service with a nice showroom. Access is easy and convenient. Service appointment was timely and fast Access is easy and convenient. Service appointment was timely and fast More

Let’s start from the beginning. I have an appointment for an oil change. That’s the service required pop up in my mini. So because I will be in Boston, I have decided to go for the I have an appointment for an oil change. That’s the service required pop up in my mini. So because I will be in Boston, I have decided to go for the service at Herb Chambers mini of Boston. And one of my friend also recommended to go there. My appointment was today 09/08 at 10am. I got there. They took my car, plugged the key in the computer and then gave me 2 pieces of paper and told me to go to see the service advisor. So I went to the front and met with Samuel Dias. This when all of the xxxx up xxxxs happened. I sed down less than 10 seconds this guy start to throw numbers at me without even asking me what kind of car do I have because I guess he had that to pieces of papers. And I was confused at this time and I was trying to explain to him that I purchased this in May of 2023 and my car is brand new. There’s no way all of this problems coming up right now. He told me I need a brake fluids. I need all four breaks pads change and I might need a rotors. No hesitations oh all of this might come up to over $1000. And I was in shocked, and I was trying to explain to him again that my car is brand new and maintenance services should be free up until 32,000 miles, I bought it from Toyota why all of this problems happening right now, and this man having a the audacity to tell me to go back to the dealer that I bought it from and talk to them. He is totally disregard what I was telling about my car. And you know what xxxxed up thing is that the information that he had on that piece of paper it’s not even my information it was someone else information someone else car with 55,000 miles on it. I wasted my time go back-and-forth with this appointment because I left the dealer. I was the one to find out that the paper is not even my information so I have to go back. Service advisor. Don’t have no xxxxing clue what they were doing so y’all sitting there with a different person’s information and y’all still want to get money out of me. People that work there and the whole dealership is a bloodsuckers. Y’all care about nothing but money, y’all don’t care about what customer service is, y’all don’t care about nobody’s feeling but money. I will never step foot back in there ever again. I will take my business elsewhere, which is I did I bought my car from a different dealership because y’all are nothing but a puppets. More

Amazing service! Great customer service! I loved that Theo kept me updated while my mini was being serviced. I left with a nicely washed car. Great customer service! I loved that Theo kept me updated while my mini was being serviced. I left with a nicely washed car. More