Herb Chambers Toyota of Auburn

**This excellent adventure started with a phone call from Samantha. No sooner had I place my "yes call me" request in KellyBK, then Samantha was kind enough to call. She was encouraging to come to the showro Samantha. No sooner had I place my "yes call me" request in KellyBK, then Samantha was kind enough to call. She was encouraging to come to the showroom, explained several very interesting choices. Nothing urgent, or demanding, rather conversational and informative. When I entered the dealership I met Jimmy(really met him outside). He listened to what I wanted(which model I wasn't sure). After conferring with his manager Dylan, and talking to me further, I drove a 2012 Corolla and 2012 Camry. Both fit my needs, they had other cars available, but these 2 were perfect. **As we started the discussion for the "deal" nothing was pressured. Conversationally, they asked me what would allow me (not make me) purchase a car today. After choosing the Corolla, we investigated the finance end and reached an amicable price. Jimmy & Dylan were comfortable to talk to, explained everything in great detail and answered all of my questions. As they came an went for the desk area, I struck up a conversation with another lady purchasing a car. She works at a dealership and got a better deal at Herb Chambers Auburn, than from her employer. **I was hesitant to shop for a car on my own, but after seeking the advice of a friend(who also purchased here) I felt confident that I would be treated with respect and consideration, and I was. I did some research as to potential value of my trade in before I went, and researched the dealer inventory. I thought I would "just look" , but with the deal Jimmy & Dylan offered, I couldn't say no. Best of all was the respectful, uncomplicated atmosphere as we discussed the numbers. **When I returned later in the day to pick up the car, Christopher (the paper work/numbers guy) was equally accommodating. Each piece of paper was explained, as many times as I needed, to fully understand the process step by step. Every time a "number" appeared, Chris explained where it came from, what it represented. He answered all questions right to the point, and if needed more than once. Never did he make me feel incompetent. His unhurried, respectful manner went a long way in getting through all of the forms needed to finalize the purchase of my car. **I now am the proud owner of a Corolla. A car my mechanic says if everyone owned(a Corolla) he would be out of business. Driving it makes me feel safe, line of vision is wonderful, the dashboard can be understood at a glance and the car is a dream come true. **I would definitely encourage everyone to go to Herb Chambers Toyota Scion of Auburn when you are looking for a car. Granted I knew I needed a newer car, but even those just "looking" will find this a great place to do research. More

I just wanted to take a moment and say how happy I am with both gentlemen we dealt with....my daughter and I each got a RAV4 this past Saturday... The process was a bit long as we had two vehicles to with both gentlemen we dealt with....my daughter and I each got a RAV4 this past Saturday... The process was a bit long as we had two vehicles to deal with, however your salesman did a fine job. Michael again yesterday went out of his way to deliver Courtney her last night, when it was originally not scheduled for pickup on Wed. Cannot thank him enough.. Oh let me not forget Amanda who does your registry work. She was very accommodating when I explained how our insurance agent was going to be closing early for the Holiday week...she made sure things got processed. Thank you all! More

First and foremost, I got the car I wanted for the price I wanted - without feeing pressured. Secondly, my sales consultant Jimmy Eldean was pleasant, polite, and professional. Lastly, I drove away feelin I wanted - without feeing pressured. Secondly, my sales consultant Jimmy Eldean was pleasant, polite, and professional. Lastly, I drove away feeling like I could return at any time if I had questions or concerns. More

Great experience, love my new Highlander. We've dealt with Jimmy for other vehicles so I knew the dealership. The location is good and service is exceptional. Shawn was a pleasure to work with as dealt with Jimmy for other vehicles so I knew the dealership. The location is good and service is exceptional. Shawn was a pleasure to work with as well, and made the paperwork relatively painless. More

I just purchased a new 2013 Toyota Rav4. Overall, I had a good experience with Herb Chambers in Auburn-- once I was able to talk to Daniel Bortolussi. I spoke to three different sales managers: Mike Demers ( good experience with Herb Chambers in Auburn-- once I was able to talk to Daniel Bortolussi. I spoke to three different sales managers: Mike Demers (in person), Dylan Hoang (in person) and "Bob" (on the phone). Everyone had something different to say about what they could offer for a price on my trade-in. After receiving quotes from eight different dealers and visiting four of them in person (including this dealership), I called Mike Demers back to re-negotiate the price on my trade-in. He said he would talk to a manager and get back to me within 30 minutes. That never happened so after three hours I called the dealership and got someone named "Bob" who agreed to my new offer and told me to come in and ask for Dylan. To put it mildly, when I got there I got the run-around from Mike and Dylan who claimed "Bob" "wasn't authorized to make that deal" and they would not honor it. (If you are an experienced car buyer, you know this is the number one line everyone pulls.) When my conversations with them went nowhere, I asked to talk to the Executive General Manager, Dan Bortolussi, so I could put in a complaint on my way out the door. I planned to head back to a different dealership, but I found Dan to be honest, fair, and straightforward. He was great to work with and I ended up buying my vehicle after speaking with him. From there, my experience was wonderful. Thomas Gulo (Sales and Internet Manager), Shawn Merrick (Finance Director) and Renel Plymouthe (Sales Manager) were all a pleasure to work with. Thomas Gulo was especially helpful and patient with me. In the end, I got a great price on my car and an average price on my trade-in. My suggestion: don't take any offers from the salespeople as reliable until you hear it from Dan himself. They do not communicate with each other and make offers that do not hold up. If you can speak to Dan, you will be all set! More

We bought a Prius V from John Bellofatto today and had an excellent experience at Herb Chambers in Auburn. We informed John that we had done our homework, did not want a test drive, did not want information excellent experience at Herb Chambers in Auburn. We informed John that we had done our homework, did not want a test drive, did not want information about how wonderful Prius's are (we own 2 others) did not want to negotiate, just wanted his best price. He provided us with the price which was the best one from 3 Toyota dealers. John was very polite and respectful of our time. We were able to dictate when we would pick up the car and this was the fastest pick up of a new car that I have experienced. Renel was very informative about all of the paperwork that was needed and explained why each paper was necessary. He did not attempt to sell us any extras or pressure us after we informed him that we were not interested and he was wasting his time. The sales manager we talked to was also very polite and helpful (sorry, I don't remember his name) and gave us a good price on our trade in car. It is obvious that this Toyota dealership educates all of their employees in customer service principles and rewards them for their customer service. Dedication to excellent customer service demonstrates that this company is well managed and wants to continue to stay ahead of their competition. John embraces the customer service principles he has been educated in and should have a long and bright future within the Herb Chambers company. More

In April we purchased a new Toyota Camry at your dealership in Auburn, MA. The sale was handled by Mr. Tim Dalton. When it came to replacing our second car, there was no question as to whom we wou dealership in Auburn, MA. The sale was handled by Mr. Tim Dalton. When it came to replacing our second car, there was no question as to whom we would contact due to the extremely positive experience we had with Tim previously (both of our vehicles were over 10 years old.) After much research we purchased a 2013 Toyota Highlander Plus. As in the past, Tim was on top of our transaction and all its details from beginning to end. He also was invaluable with the trade-in part of the experience. In a business where communication is central to success, Tim's interpersonal skills are unexcelled, and his sales and management style is rarely found. Tim combines intelligence and diplomacy with caring the empathy of the highest order.' He treats each customer as an individual and went well beyond the basics to assure we received the best product and service. HE NEVER PUT PRESSURE OR PUSHED US ON ANY DECISION. Tim's personal interest in us as individuals was always clear. He was always available and patient and understanding with any of our questions. He has made both of our car-buying experiences enjoyable. Tim is a special person and Herb Chambers is fortunate to have him in their employ. Bradford W. Carroll, Ph.D. Kathryn M. Carroll Shrewsbury, MA 01545 More

These guys are awesome! I will never buy from any other dealership. I have been buying cars here since 1996! As always, thank you for your patience with me. See you soon for ANOTHER great deal!! MS dealership. I have been buying cars here since 1996! As always, thank you for your patience with me. See you soon for ANOTHER great deal!! MSgt Tom White, USAF 508.277.9478 More

I was very pleased at the way that Herb Chambers Toyota handled the process from the moment of selecting the car up to the point of actual delivery. My sales rep Jimmy Eldean did a great job in guiding m handled the process from the moment of selecting the car up to the point of actual delivery. My sales rep Jimmy Eldean did a great job in guiding me through the entire process and he was very pleasant, knowledgeable and a joy to interact with. In addition, my sales manager Dylan Hoang provided a very well informed and effective financial description of the available options and made the process go very smoothly. Great job!!! I don't usually write reviews, but this time I made the exception since this team really deserves the recognition!!!. I will definitely go back to Herb Chambers Toyota for my other future purchases. More